NetJets | Flight Attendant

NetJets Aviation, Inc., a global leader in private aviation, is seeking a highly skilled and dedicated Flight Attendant to join its premier crewmember team in the US. This pivotal role ensures an elite and personalized air travel experience for Owners, upholding NetJets' signature commitment to unwavering safety, exceptional service, and reliable global access. As an ambassador of the NetJets brand, the Flight Attendant embodies the pinnacle of private aviation hospitality and safety leadership.

About the Role

The Flight Attendant is entrusted with delivering an elite and personalized air travel experience, maintaining an uncompromising commitment to safety and security. This role combines safety leadership, refined inflight service, and bespoke hospitality, ensuring each flight reflects NetJets' unwavering standards. Key responsibilities include:

• Ensuring the safety and security of all Owners and passengers within the aircraft cabin, adhering strictly to the Flight Attendant Manual (FAM), Service Procedures Checklist, Standard Operating Procedures, and associated policies.
• Conducting thorough interior preflight inspections, welcoming Owners and guests with professionalism, providing personalized briefings, and serving as the subject matter expert on all aircraft safety, comfort, and entertainment systems.
• Sourcing high-quality catering from external providers when necessary, ensuring items meet luxury standards and align with Owner preferences.
• Delivering elevated inflight service, including premium beverage and food presentation, turndown service, and execution of bespoke Owner profiles and detailed service notes.
• Ensuring all cabin baggage is correctly and safely stowed in accordance with regulatory and company policies.
• Conducting flights for Owners traveling with pets or who permit smoking onboard, while maintaining discretion and service excellence.
• Operating effectively within a collaborative team environment, ensuring consistent compliance with all safety and operational protocols, including close collaboration with Owner Services and internal teams.
• Acting as a trusted liaison for Owners/passengers and NetJets from arrival at the Fixed Base Operator (FBO) through safe arrival at their destination.
• Proactively communicating any cabin-related maintenance concerns or irregularities to the Pilot in Command.
• Completing all administrative duties, including inventory documentation, service passdowns, and required crew reports with accuracy.
• Maintaining the aircraft cabin in a consistently clean and organized state, adhering to company standards.
• Leveraging innovative thinking to address complex issues and making prompt decisions in dynamic environments.

Qualifications

• High School Diploma is required.
• A Bachelor's degree with a concentration in hospitality, customer service, business, or culinary arts is preferred.
• Must possess a valid passport and maintain the ability to travel internationally without restriction.
• Must hold a valid State-issued driver’s license.

Requirements

• A minimum of two (2) to four (4) years of experience is required.
• Prior experience in premium or luxury service industries is essential.
• Familiarity with high-touch service environments such as private aviation, yachting, Michelin-starred dining, or concierge services is highly valued.
• Must be a minimum of twenty-one (21) years of age.
• Outstanding communication skills, with the ability to engage with clarity, professionalism, and poise.
• Proficiency in personal computing, including Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to occupy the assigned jumpseat and secure required safety restraints in accordance with FAA regulations without modification, maneuver safely within aircraft cabin dimensions, and operate emergency exits.
• Availability to work a flexible schedule, including days, nights, weekends, and holidays.
• Exceptional adaptability and the ability to perform effectively in dynamic and fast-changing environments.
• Ability to manage personal rest effectively in preparation for active duty throughout the duration of each tour.
• Willingness and ability to travel away from home for seven or more consecutive days and nights, with accommodations provided. Flight duty periods may last up to fourteen (14) hours daily over an eight (8) day period, crossing multiple time zones and varying climate conditions.
• Eligibility to obtain all necessary airport authority and U.S. Customs security credentials.
• Ability to successfully pass all Transportation Security Administration (TSA) background screenings and obtain required airport and U.S. Customs clearances.
• Fluency in reading, writing, and speaking the English language.
• A highly polished, service-oriented appearance and demeanor, with the ability to create positive first and lasting impressions with Owners.
• Superior oral and written communication skills, particularly under pressure or in high-stakes situations.
• Demonstrated sound judgment and decision-making abilities, with acute attention to detail in both technical and service-oriented matters.
• Ability to exert up to 60 pounds of force occasionally, 30 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Comfortable working around animals, including providing care and attention during and surrounding Owner flights.
• Core Competencies: Adaptability, Collaboration, Curiosity, Service-Oriented, and Strives For Positive Results.

Benefits

NetJets offers a comprehensive suite of attractive benefits to its employees, supporting their Mind, Body, and Life, including:

• Medical, Dental, and Vision benefits (with no-cost options available).
• Healthcare Advocacy.
• Employee Assistance Program.
• Flexible Spending Accounts.
• Health Savings Account with annual employer contribution.
• Wellness Programs & Discounts.
• Paid Time Off.
• Life and Accident Insurance.
• Voluntary benefits (financial protection plans).
• 401(k) plan, with a 67% employer match on contributions.
• Short and Long-Term Disability.
• Legal Plan.
• Identity Theft Protection Plans.
• Pet Insurance.
• Family & Caregiving Support.