Cabin Crew Member

This position requires a dedicated individual to ensure the safety, security, and comfort of passengers throughout all phases of flight operations. The Cabin Crew Member is a key representative of the airline, embodying professionalism and a commitment to exceptional service.

Main Responsibilities:

Execute all duties pertinent to passenger and flight safety during normal, abnormal, and emergency circumstances.
Facilitate effective communication between cabin and flight crew members, adhering to established common language and terminology protocols.
Deliver tailored assistance to passengers with special needs, ensuring their comfort and well-being.
Administer appropriate first aid in response to medical emergencies, whether on the ground or in flight.
Maintain current knowledge of all regulatory changes, company documents, and instructions issued by Luxair, incorporating necessary updates into personal manuals.
Uphold the welfare of passengers by following service instructions and commercial communication guidelines.
Adhere to current regulations and assume necessary responsibilities when participating in in-flight sales on Luxair flights.
Maintain awareness of all reporting methods, promptly communicating any irregularities, feedback, or suggestions encountered while on duty.

Required Profile:

Minimum Required Criteria:

Possession of a secondary education diploma (Baccalaureate) or equivalent qualification.
Possession of a valid swimming and/or rescue certificate.
Minimum age of 18 years and medically fit for flight duties.
Willingness to work irregular schedules, including weekends.
Ability to accept layovers at outstation locations.
Basic proficiency in standard office applications.
Exemplary customer service orientation, maintaining a professional appearance and adherence to the company's uniform dress code.
Demonstrated fluency in English, French, and German, both spoken and written.
Successful completion of mandatory initial and recurrent training programs specific to the area of activity.

Desired or To Be Acquired Criteria:

Refer to the training schedule for specific skill requirements.
Exceptional customer service acumen, with a high degree of service orientation.
Basic conversational proficiency in Luxembourgish.
Ability to communicate effectively with individuals at all levels, within and external to the organization.
Proficient in utilizing the tools and systems specific to the department.
Displays responsibility, dynamism, teamwork skills, and the ability to perform under pressure.

Ideal Candidate:

Proficiency in any additional language is considered a significant advantage for this role.