Cabin Crew - Johannesburg
LIFT, a division of Global Airways, is seeking dedicated and professional individuals to join its team as Cabin Crew in Johannesburg.
About the Role
The Cabin Crew member is accountable for ensuring a safe, welcoming, and memorable journey for every traveller. With a passion for aviation and a natural flair for service, the role plays a key part in upholding the highest standards of safety, security, and comfort on board.
About the Team
The Cabin Crew team at LIFT is grounded in safety, driven by customer-centricity, and strengthened by teamwork and a shared sense of camaraderie. The team operates with high levels of trust and flexibility, empowering its members to uphold the highest safety standards while consistently delivering exceptional customer experiences.
Key Responsibilities
In this role, the Cabin Crew member:
- Ensures the highest standards of safety and compliance by conducting all duties and responsibilities in accordance with the Part 64 Cabin Crew licence and Company Manuals.
- Responds swiftly and effectively to in-flight emergencies, including administering first aid and managing medical or operational incidents with professionalism and care.
- Creates a welcoming and supportive onboard experience by greeting and assisting travellers, and providing clear information throughout the journey.
- Delivers a memorable in-flight service, which may include the preparation and serving of meals or light snacks, beverages, and refreshments, with attention to customer preferences and special needs where possible.
- Handles passenger queries, complaints, or concerns with empathy and a solution-oriented approach to ensure satisfaction and reinforce customer trust.
- Supports operational excellence by assisting with the boarding and disembarking process, managing in-flight service flow, and contributing to overall efficiency and on-time performance.
- Maintains accurate inventory of onboard supplies and manages stock levels effectively before, during, and after flights, ensuring availability while minimising waste.
- Prepares and submits post-flight reports and documentation in a timely and accurate manner.
- Fulfils ad hoc operational duties and assignments as required, including the ability to operate on international contracts from time to time in alignment with the company’s needs.
Requirements
Qualifications & Licences
- Successful completion of an Ab-Initio Cabin Crew Training Program with a SACAA Approved Aviation Training Organization (ATO).
- Holds a SACAA Cabin Crew Licence issued under Part 64 of the Civil Aviation Regulations and Technical Standard.
- Holds a valid & current Class 4 Aviation Medical issued by a Designated Aviation Medical Examiner, and complies with all medical restrictions and protocols.
Experience
- Prior Cabin Crew experience is advantageous.
- A strong track record in a customer-centric environment is advantageous.
Skills
- Excellent English communication skills, both verbal and written.
- Engaging interpersonal skills and a strong aptitude for teamwork.
- Strong conflict resolution and problem-solving skills.
- Possesses a strong sense of integrity and a dedicated work ethic.
- Ability to remain calm and act decisively in stressful situations.
- Excellent customer service skills.
- Ability to follow instructions and procedures accurately.
- Excellent time management skills.
- Proven ability to be a team player.
- Good sense of humour.
- Resilience to handle long hours, irregular shifts, and the physical demands inherent in the role.
Competencies
- Conflict Management
- Adaptability and Flexibility
- Communication
- Customer Centric
- Following Instructions and Procedures
Other
- Must be a South African citizen or be eligible to work in South Africa.
- Possesses reliable transportation available 24 hours a day.
Closing Date for Applications: Midday, Thursday 22nd May 2025.