JetBlue Airways seeks an Inflight Operations Supervisor in Jamaica, NY, to guide and develop Inflight crewmembers, ensuring exceptional customer service and operational efficiency. This role involves mentoring, performance management, and ensuring adherence to safety and company standards.
About the Role
The Inflight Operations Supervisor is responsible for fostering strategic relationships with JetBlue crewmembers, internal departments, and business partners. This position focuses on timely coaching and mentoring of Inflight crewmembers to support their professional development and enhance customer interactions. Collaboration with management is key to executing operational strategies and upholding stringent safety standards. The Supervisor will provide critical gate and onboard support, conduct crew briefings and debriefings, and ensure crewmember punctuality. They will also guide crewmembers through operational challenges, coordinate with various stakeholders, and assist in developing corrective action plans based on performance data. Educating crewmembers on company strategy, ancillary revenue goals, and safety/regulatory requirements are also core functions. The role involves identifying and implementing operational improvements, conducting daily audits, and engaging in Leadership Flying opportunities to support the operation and connect with frontline staff. Other duties may be assigned.
Requirements
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High School Diploma or General Education Development (GED) Diploma.
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Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience.
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One (1) year of leadership or supervision experience, preferably in the airline industry.
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Proficiency in reading, writing, and speaking English.
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Must be at least twenty (20) years old.
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Vision corrected to 20/20.
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Ability to walk comfortably down the aircraft aisle while facing forward, fit quickly through the over-wing exit, and sit in the Flight Attendant jumpseat without modification.
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Able to lift up to fifty (50) pounds from the floor to above the shoulders.
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Able to reach six feet three inches (6’3”) without shoes.
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Ability to push and pull moveable carts weighing in excess of 250 pounds.
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Must be able to perform safety functions at any given time, including door operation, overhead bin closure, use of galley/pantry carts, CPR, and retrieval/use of emergency equipment.
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Availability for occasional overnight travel (30%).
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Currently in possession of a U.S. passport or foreign passport with applicable visas to freely enter and exit all JetBlue destinations. Passports must have a minimum of twelve (12) months validity remaining at the time of application and throughout training and employment.
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Able to travel for company and/or industry meetings (10%).
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Knowledge of basic computer and electronic tablet devices.
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Able to read and comprehend guidance in required manuals.
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Must be able to adhere to JetBlue Inflight Crewmember Uniform Appearance Standards.
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Able to work as a team to deliver the JetBlue Experience.
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Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last-minute drafting.
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Must pass a pre-employment drug test.
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Must be legally eligible to work in the country in which the position is located. Authorization to work in the US is required; this position is not eligible for visa sponsorship.
Qualifications
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Successful completion of the JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs.
Preferred Qualifications
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Two (2) years of leadership or supervision experience, preferably in the airline industry.
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Experience working on company projects or initiatives in the airline industry.
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Experience leading flight attendants in another airline.