20 June 2023

Indigo | Flight Attendant

Hyderabad, India

Job Description

IndiGo is looking for eligible candidates for the profile of Cabin Crew in our Inflight Service Department.

Eligibility Criteria :

  • Female Indian nationals, with Indian Passport, between 18 to 27 years of age.
  • Educational Qualification: Passed 10+2 examination, from a recognized Board or University.
  • Communication: Fluency and clarity of speech in both English and Hindi respectively.
  • Height and Weight: Minimum of 155 CM’s, and weight proportionate to BMI.
  • Appearance: Positive body language and well groomed. No tattoos should be visible while in uniform.

Requirements :

  • On the assessment day, the candidate must come well prepared with complete knowledge of the eligibility criteria, cabin crew profile, and the company.
  • The dress code for the interview is a half-sleeve shirt; a knee-length well fitted skirt with skin color stockings and with make up. However, candidates can take adequate precautions against any adverse weather condition.
  • Candidate must carry 2 passport size photographs, soft copy along with 1 hard copy of updated resume and photocopies of 10th and 12th mark sheets from a recognized board or university, Aadhar Card, PAN Card, and Passport.
  • Candidates are required to wear mask at all times. Entry will be strictly prohibited without the mask
  • Candidates are requested to download Aarogya Setu App before entering the interview venue & ensure to carry their final vaccination certificate

Responsibilities :

  • Ensure to comply with all DGCA regulations and keep all the required licenses up-to-date.
  • Following your agreement to your best abilities and ensure you drive all ethical practices.
  • Be always medically fit and follow all your rest regulations to comply with flying duties.
  • Be responsible to follow all your roster guidelines and adhere to all reporting’s on time.
  • Ensuring you know all your circulations and be knowledgeable on your product & service.
  • Fulfill all regulations on-time and ensure you follow all standard operating procedures.
  • Comply with all Service Level Agreement and adhere to all best practices at all times.
  • Attending every flight Briefing on time and be able to share all the knowledge updates.
  • Reporting to Flight on time and preparing the Flight for takeoff by ensuring the Aircraft is clean and fresh. Ensuring your catering is correct and complete all your safety checks.
  • You have to ensure you will keep your grooming image at its best and always look fresh.
  • Always connect with your Customers with exemplary customer service standards and offer to always help and show that you care for them by being friendly. Build on creating a great environment with your positive attitude and drive our culture for each other.
  • You have to ensure that you have briefed all customers on all safety and security guidelines.
  • Be able to answer all queries raised by the Customers and always share the right information.
  • At all times follow all guidelines and be mindful to takeover any emergencies.
  • Be confident in making announcements whenever required and show confidence.
  • Bring in the finest Customer delight factor, wherein you will display your passion to be people centric and above all present the best version of you in dealing with them.
  • Create WOW moments for your customers and celebrate their journey together.
  • Display the highest standards in handing and presenting food and beverage.
  • Ensure you will follow all service guidelines and take ownership onboard to make sure all customers are served and their demands are met.
  • Give particular attention to passengers with special needs (children, disabled, elders etc).
  • Displaying courteous attitude and always be helpful towards your customers.
  • Be able to always provide assistance to your customers’ needs on time will be your priority and also monitor the cabin during and after service.
  • Monitoring the cabin throughout the flight and keep the aircraft clean at all
  • times.
  • Always promote the airline as a brand and share all the options available which will enhance their overall experience. Be able to sell the extra services onboard.
  • Demonstrated all your safety, Security and First Aid related duties and be vigilant at all times.
  • Always follow the code of conduct and ensure to practice only ethical practices at all times.
  • Make note of all special request from customers and deliver the same.
  • Always thank your customers before landing and bid farewell to see them again.
  • After flight ensure you finish all reports and requirement’s before you sign off.
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