Horizon Air | Captain
Company: Horizon Air
Location: Boise, ID
Job Type: Full-Time, Regular (Non-Exempt)
Starting Rate: $22.10/Hr
Role Overview
Horizon Air is seeking a dedicated Team Captain to provide leadership to the Ground Service group. In this role, the Team Captain serves as a working leader, assuming responsibility for the direction, motivation, evaluation, and approval of the work performed by Ground Service Agents. The successful candidate will ensure airport operations run efficiently, creating remarkable experiences for guests from curb to cabin.
Key Responsibilities
- Lead, direct, and motivate Ground Service Agents to achieve the strategic goals of Horizon Air and Alaska Airlines.
- Ensure strict adherence to operational procedures.
- Manage daily shift operations, including flight assignments, scheduling, and personnel oversight.
- Perform clerical functions, prepare reports, and assist with passenger needs and conflict resolution.
- Execute Ground Service Agent duties as required.
- Embody company values: own safety, do the right thing, be caring and kind, and deliver performance.
Required Qualifications
- Minimum 6 months of customer service or airline operations experience.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
- Valid, unexpired driver’s license (issued by a U.S. state, territory, or D.C.).
- Proficiency in basic mathematics and English communication.
- Strong active listening and verbal communication skills.
- Demonstrated ability to lead, direct, and motivate teams.
- Ability to multitask in a fast-paced environment.
- Physical ability to lift 50 pounds consistently, stand for long periods, and perform movements including bending, stooping, squatting, reaching, and grasping.
- Ability to obtain USPS Mail Handling Certification.
- Willingness to work a flexible schedule, including nights, weekends, and holidays.
Preferred Qualifications
- Minimum 1 year of customer service or community service experience.
- Previous leadership experience.
Total Rewards & Benefits
Horizon Air offers a competitive total rewards package, including:
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
- Comprehensive health, dental, and vision insurance programs.
- Generous 401k match program and annual bonus plans.
- Competitive paid time off and holiday benefits.
Regulatory & Compliance Information
This position requires the employee to obtain and maintain an Airport SIDA badge. Failure to qualify for or maintain the SIDA badge will result in termination. As a safety-sensitive position regulated by the Department of Transportation (49 CFR part 40), applicants must successfully pass pre-employment drug testing for specified substances. Horizon Air is an equal opportunity employer and maintains a robust EEO Compliance Program, prohibiting discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected category.
Application Deadline: 6/5/2026, 7:00 PM Pacific Time.