Position Overview
Horizon Air is seeking a dedicated Team Captain to join the Ground Service group. This role serves as a working leader, responsible for directing, motivating, and evaluating Ground Service Agents to ensure seamless airport operations. The successful candidate will foster a professional, welcoming environment while managing daily tasks to facilitate efficient aircraft turnaround and guest service.
Key Responsibilities
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Lead and direct Ground Service Agents to achieve operational goals for Horizon Air and Alaska Airlines.
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Ensure strict adherence to safety and operational procedures.
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Perform leadership functions, including daily flight assignments, scheduling, and staff management.
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Manage clerical duties, reporting, and resolution of passenger concerns.
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Actively participate in day-to-day Ground Service Agent operational tasks.
Qualifications
Required
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High school diploma or equivalent.
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Minimum 18 years of age and authorized to work in the U.S.
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Minimum of 6 months of customer service or airline operations experience.
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Proven ability to lead, direct, and motivate teams.
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Strong verbal communication and active listening skills.
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Ability to perform basic mathematics and manage multiple tasks in a fast-paced environment.
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Valid, unexpired driver’s license.
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Physical ability to lift 50 pounds, stand for long durations, and perform movements including bending, stooping, squatting, and reaching.
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Availability to work flexible schedules, including nights, weekends, and holidays.
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Ability to obtain USPS Mail Handling Certification and an Airport SIDA badge.
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Proficiency in English.
Preferred
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Minimum of 1 year of customer service or community service experience.
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Prior leadership experience.
Total Rewards and Benefits
The starting rate for this position is $22.10 per hour. Employees may be eligible for a comprehensive benefits package, including:
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Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
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Medical, dental, and vision insurance programs.
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Generous 401k match program and annual bonus plans.
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Paid time off and holiday pay.
Regulatory and Compliance Information
Horizon Air is an equal opportunity employer. All applicants must successfully pass a pre-employment/post-offer drug screen for prohibited substances in accordance with Department of Transportation (DOT) regulations. Continued employment is contingent upon the ability to obtain and maintain an airport SIDA badge.
Position Details
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Location:
Portland, OR (Airport)
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Employment Type:
Full-Time, Regular
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FLSA Status:
Non-Exempt
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Application Deadline:
May 21, 2026, at 7:00 PM PT