Company Horizon Air
Starting Rate
USD $21.27/Hr.
The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
As a working leader of the Passenger Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Passenger Service Agents.
Key Duties
+ Leads the Passenger Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
+ Ensures that the Passenger Service Agents follow proper procedures.
+ Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
+ Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
+ The Team Captain will also perform Passenger Service Agent duties.
Job-Specific Experience, Education & Skills
Required
+ A minimum of 6 months of customer service or airline operations experience.
+ Ability to lead, direct and motivate teams for optimum performance.
+ Strong active listening and verbal communication skills.
+ Ability to juggle multiple tasks in a fast-paced environment.
+ Typing speed of at least 25 WPM.
+ Ability to consistently lift 50 pounds.
+ Must be able to stand for long periods of time.
+ Must be able to bend, stoop, squat, reach and grasp.
+ Ability to perform basic mathematics.
+ Ability to work a variety of schedules to include nights, weekends and holidays.
+ Ability to communicate in English.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
Preferred
+ A minimum of 1 year of customer service or community service experience.
+ Previous leadership experience
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
+ Medical, dental and vision benefits
+ 401k program with a company match up to 6%
+ Monthly incentive pay plan up to $150 per month
+ Annual incentive pay plan with a target 5% payout of annual earnings
+ Generous paid time off
+ Unlimited standby travel benefits on Alaska Airlines & Horizon Air
FLSA Status Non-Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 9/1/2022
Location Seattle, WA – Airport
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Airport SIDA Badge Requirements Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review SIDA Badge Requirements for complete details.
Requisition Type Frontline
Job Locations USA-WA-SeaTac
Requisition ID 2022-8927
Category Airports & Warehouse