25 January 2023

ForeFlight, LLC | Pilot

Anywhere

Tier 1 Pilot Support

Job Category : Support

Requisition Number : TIER1001127

  • Posted: November 28, 2023
  • Full-Time
  • Location: Remote
Description

ForeFlight is looking for a pilot to join our Pilot Support team. You'll provide fast and friendly support via email and phone to ForeFlight customers around the world. We are looking for a pilot who loves to help others and has a passion for our products and company. Technical skills are important - you should know your way around an iPad, iPhone, and the latest ADS-B and GPS accessories.

You will provide “it was so good they couldn’t stop talking about it” customer service via email for ForeFlight apps. You’ll also be responsible for occasional phone support. While training, you’ll be virtually working side-by-side with members of our Pilot Support team. Once you are fully up to speed, you will be expected to answer 10-20 emails per hour. This is a significant volume, so be sure that you’re ready and able to handle that capacity day after day. Research skills and empathy are required, applied daily, and will enable you to succeed.

In addition, you have to be an excellent writer who enjoys writing. Our customers love when we get back to them within 10 minutes with a clear, concise, and friendly answer. Great writing is key.

This position is for full-time employment, based in one of our offices in Austin or Houston, TX, Portland, ME; or in one of our remote-eligible states listed on our Careers page. Given that we support our customers 24/7, you must be willing to work weekends, holidays and on-call support.

How to Apply

Please submit a cover letter explaining why you want to work at ForeFlight along with the following information:

  • A description of your flying experience, ratings, how often you fly now, and how you plan your flights.
  • A description of your level of experience with ForeFlight and compatible avionics and equipment.
  • Your current and projected work schedule and availability.
  • The email address on your ForeFlight account.

In addition, please provide the following writing sample:

  • Explain to a potential customer why a pilot would use ForeFlight Mobile for preflight planning instead of using websites.
  • A pilot wrote in saying they couldn't get METAR updates over a cellular connection while flying. Explain what in-flight weather options are available with ForeFlight.
  • A pilot writes in and says “I am at my airport, KTHV, and when I am doing my pre-flight preparation in the airplane I connect my Sentry to my iPad. When I check the radar I see “radar data unavailable” on the map screen. Is my ADS-B receiver broken?
Apply