Contour Aviation | Instructor

About the Role

Contour, a well-established aviation services company, is seeking a dedicated professional to join its team as a Flight Attendant Trainer. This full-time position, based in an unspecified location, involves overseeing and conducting various aspects of flight attendant training, ensuring adherence to regulatory requirements and company standards.

Key Responsibilities

• Complete Contour’s Initial New Hire Flight Attendant training and maintain qualifications through yearly recurrent ground training (RGT).
• Instruct, support, coach, analyze, and evaluate Flight Attendant training performance during designated training events.
• Assist in maintaining training curriculum in accordance with regulatory requirements and company policies.
• Conduct training for classroom sessions, performance drills, and practical exercises.
• Ensure availability and standard compliance of necessary training resources, including classroom space, aircraft, and equipment.
• Review and suggest modifications to department manuals, processes, and procedures based on regulatory requirements.
• Contribute to the development of rigorous safety and service delivery approaches for consistent cabin procedural execution.
• Conduct Initial Operating Experience (IOE) evaluations for new hire Flight Attendants.
• Perform check-rides for current and qualified Flight Attendants.
• Undertake administrative duties within the training department, including record keeping and monitoring training performance.
• Uphold operational safety, reliability, integrity, consistency, and adherence to corporate values and Safety Management System (SMS) processes.
• Collaborate with Inflight and Flight Operations Leadership to support the training and operating strategy for the Inflight Department.
• Represent the Inflight Department in interactions with business partners and regulatory agencies (e.g., FAA, TSA).
• Assist the Inflight Leadership team in coordinating compliance and training alignment with operational policies and procedures.
• Provide technical input on Flight Attendant manuals, processes, and procedures as required.
• Perform special projects and other duties as assigned by Leadership.
• Maintain a high degree of confidentiality in all matters.

Requirements

• Successful completion of Contour’s Initial New Hire Flight Attendant training.
• Proficiency in maintaining Flight Attendant qualifications through yearly recurrent ground training (RGT).
• Ability to instruct, support, coach, analyze, and evaluate training performance.
• Understanding of regulatory requirements and company policies related to training curriculum.
• Capability to conduct training sessions in various formats, including classroom, performance drills, and practical exercises.
• Familiarity with ensuring the availability and standard compliance of training resources.
• Skill in reviewing and recommending modifications to departmental manuals and procedures.
• Commitment to developing and upholding safety and service delivery standards.
• Experience in conducting Initial Operating Experience (IOE) evaluations.
• Proficiency in performing Flight Attendant check-rides.
• Competence in administrative duties, record keeping, and performance monitoring within a training department.
• Dedication to maintaining operational safety, reliability, and adherence to corporate values and SMS processes.
• Strong collaborative abilities to work with leadership teams.
• Capability to represent the department when interacting with external entities.
• Ability to provide technical input on operational documents.
• Willingness to undertake special projects and other assigned duties.
• Ability to maintain a high degree of confidentiality.