The Flight Attendant Manager reports to the Director of Flight Operations, with the expectation to assume the Transport Canada regulatory requirements (CASS 725.07 (2) (d)) of the Flight Attendant Manager position. The Flight Attendant Manager is responsible for the professional standards of the cabin crews under his/her authority.
Assuring a current and approved Flight Attendant Manual is in place.
Assuring a current and approved flight attendant training program.
The issuance of directives and notices to the flight attendants as required.
The actioning and distribution of accident, incident, and other occurrence reports.
The processing and actioning of any cabin crew report.
The supervision of flight attendants.
Assuming any responsibilities delegated by the operations manager.
Training of flight attendants in accordance with the approved training program.
The maintenance of flight attendant training records.
Liaison with other company departments.
The development of safety feature cards.
The delegation of his/her duties to another qualified individual in her absence.
Oversee Flight Attendant Department.
Demonstrate knowledge of employee responsibilities regarding safety and actively participate in the company’s Safety Management Systems program.
Oversee the overall Flight Attendant recruitment process.
Assist with Familiarization flights and Line Indoctrinations of new Flight Attendants.
Develop and maintain the Inflight Services Standards including training programs and manuals.
Conduct regular Inflight Inspections to ensure adherence to uniform policy; service procedures; compliance with Transport Canada and other regulations, policies and procedures as set out in the Flight Attendant manual and training programs.
Ensure annual line checks are performed on each Flight Attendant to ensure performance and service expectations are met.
Conduct annual performance meetings with all Flight Attendants or more often as required.
Other duties as required.
Confident in administrative ability and IT literacy.
Effective interpersonal skills in dealing with the public, flight crews and Company management.
A high level of initiative, strong organizational skills and adaptable to change.
Demonstrated ability to multitask and possesses good time management.
Ability to work under tight deadlines and stress.
Strong ability to determine performance goals and ability to hold others accountable.
Ability to abide by the rules of confidentiality.
Management, Inflight knowledge and/or training experience is required.
Knowledge of the contents of the air operator’s operations manual, air operator certificate and operations specifications as are necessary for the performance of the assigned duties.
Knowledge of the provisions of the Aeronautics Act, the Canadian Aviation Regulations and Standards, as are necessary for the performance of the assigned duties.
Demonstrate to the Minister that the person has the ability to fulfil the responsibilities of the position.
Successful completion of Transport Canada Regulatory Designate Exam and Process.
Group Retirement RRSP contribution matching program
Full health benefits package consisting of extended health, dental, short term disability, long term disability, life insurance and travel emergency medical insurance
Corporate rates with Good Life Fitness
Competitive sick and personal leave benefits
Travel Benefits
Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies
Travel perks for retirees and their eligible spouses
Standby travel for employees and eligible family members on other airlines around the world
Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays
Free cargo shipping for employees on CMA flights
Employee Programs
Training Assistance Program, Milestone Recognition Program and Employee recognition programs
Opportunities for career development, growth, and promotions
Inclusive team atmosphere
Central Mountain Air is an equal opportunity employer and offers employment to all persons. Our requirement is that you have the necessary skills and abilities to do the job and the attitude of a team player.
Central Mountain Air thanks all applicants for their interest, however, only those selected for an interview will be contacted.