13 January 2025

Cathay Pacific | Flight Attendant

Shanghai

Cathay Pacific is seeking dedicated and professional Flight Attendants to join its esteemed team.

Role Overview:

Cathay Pacific connects the world, fostering meaningful interactions and experiences. The airline seeks candidates with a passion for delivering exceptional customer service. The Flight Attendant serves as a brand ambassador, embodying the airline's values of thoughtfulness, progressiveness, and a proactive approach. The ideal candidate possesses an outgoing, warm, and friendly personality, with a strong desire to create memorable and delightful experiences for passengers worldwide.

Key Responsibilities:

  • Execute safety, first aid, and security protocols to the highest standards.
  • Act as a brand ambassador, providing authentic and personalized experiences for all customers.
  • Deliver outstanding service by creating unforgettable inflight experiences that consistently exceed customer expectations.
  • Attend to customer needs with attentiveness and professionalism.
  • Embrace diversity and demonstrate empathy and care for all passengers, especially those requiring extra assistance.
  • Be a collaborative team member in a diverse environment, contributing to a supportive atmosphere.
  • Adapt to dynamic situations with confidence, diplomacy, and flexibility.
  • Adhere to all inflight policies and comply with all relevant regulatory requirements.

Requirements:

  • Minimum age of 18 years.
  • High school diploma or equivalent.
  • Fluency in written and spoken English and Mandarin Chinese (Putonghua). Proficiency in additional languages is advantageous.
  • Excellent communication skills.
  • Minimum arm reach of 208cm while standing on tiptoe.
  • Previous experience in airline, hospitality, or service industries is preferred.
  • Must hold a People's Republic of China (PRC) identification card.
  • Successful completion of a thorough pre-employment background check, including criminal record verification.
  • Physical fitness that meets the requirements of the pre-employment medical assessment.
  • Successful completion of a pre-employment drug test, in accordance with the Hong Kong Civil Aviation Department (HKCAD) guidelines.

Candidates who hold a valid TOEIC score of 325 in both reading and listening, or a valid IELTS (Academic) overall band score of 6.0 or higher, may be exempt from the English assessment, provided they submit their score during the application process. These results must be within their validity period and will be further verified during the recruitment process.

Benefits:

  • World-class training and clearly defined career progression pathways.
  • A secure and collaborative work environment that celebrates diversity and inclusion.
  • Discounted travel opportunities across various airlines for the employee and their family.

Application Information:

Shortlisted candidates will be contacted within six weeks for a digital interview and English assessment. Successful applicants will be invited to an in-person Assessment Day in Shanghai in early March. Applications from candidates who have applied within the last three months will not be considered.

Cathay Pacific is an Equal Opportunity Employer. Personal information provided by candidates will be used solely for recruitment purposes, following the company's privacy policies. Applicants not contacted within eight weeks may assume their application was not successful. All application materials will be retained for a period of 24 months. Candidates may request a copy of the Personal Information Collection Statement by contacting the Data Protection Officer.

Please note:

  • Employment for all China-based positions will adhere to local terms and conditions.
  • Candidates must possess the right to live and work in mainland China.
  • Upon confirmation of employment, contracts and personnel files will be managed through Beijing FASCO.
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