Cabin Crew - Embark on a Journey of Service Excellence with Cathay Pacific
Connecting the world to meaningful people, places, and experiences. Go higher. Go further. Move Beyond with Cathay Pacific.
For over seven decades, Cathay Pacific Cabin Crew have been the heart of our brand, serving as ambassadors who embody our values of thoughtfulness, progressiveness, and a can-do spirit. They bring these values to life on every flight, creating a seamless and enjoyable experience for our valued passengers.
We are seeking passionate individuals with a genuine desire to deliver exceptional service to join our professional team of Flight Attendants. If you possess an outgoing, warm, and friendly personality, and are driven to create memorable and delightful customer experiences while traveling the world, we encourage you to apply. Your journey matters to us as much as it does to you.
Key Responsibilities:
- Ensure the safety and security of all passengers by meticulously executing safety, first aid, and security procedures to the highest standard.
- Act as a Cathay Pacific brand ambassador, providing genuine and personalized experiences that leave a lasting positive impression on every customer.
- Deliver service excellence by consistently exceeding customer expectations and creating memorable inflight experiences.
- Attentively respond to customer needs with a caring and professional demeanor.
- Embrace diversity and demonstrate thoughtfulness and care for all passengers, particularly those requiring additional assistance.
- Thrive as an excellent team player within a culturally diverse environment, contributing to a collaborative and supportive atmosphere.
- Adapt to challenging situations with confidence, tact, and flexibility.
- Uphold all inflight policies and diligently comply with regulatory requirements.
Requirements:
- Minimum 18 years of age
- High school diploma or equivalent
- Fluency in both written and spoken English and Mandarin Chinese
- Proficiency in an additional language is highly advantageous
- Excellent communication skills
- Minimum arm reach of 208cm on tiptoe
- Prior experience in the airline, hospitality, or service industry is preferred
- Must hold a valid PRC ID card
Safety Sensitive Position Requirements:
As this position is safety-sensitive, successful candidates must:
- Successfully complete a comprehensive pre-employment background check, including criminal record verification.
- Provide a valid COVID-19 vaccination certificate.
- Demonstrate physical fitness by meeting the requirements of the pre-employment medical assessment.
- Pass a pre-employment drug test conducted in accordance with HKCAD Guidance for screening of Psychoactive Substances - Annex B.
Benefits:
- World-class training and a structured career progression path to support your professional growth.
- A safe and collaborative working environment that embraces diversity and inclusivity, fostering a sense of belonging.
- Discounted travel privileges across numerous airlines for you and your family, allowing you to explore the world and connect with loved ones.
Application Information:
- Applications are welcomed from individuals residing in mainland China.
- Candidates with a valid TOEIC score of 325 (reading and listening) or an IELTS (Academic) Band Score of 6.0 or above may be exempt from the English assessment. Please upload a copy of your score during the application process.
- Shortlisted candidates will be invited to complete a digital interview and English assessment within six weeks of applying.
- Successful candidates will then be invited to an Assessment Day held in Shanghai in mid to late July. Please note that applications from candidates who have applied within the past three months will not be considered.
- Cathay Pacific is an Equal Opportunities employer and values diversity in our workforce. All personal data will be handled in accordance with our privacy policy and used solely for recruitment purposes.
- Candidates not contacted within eight weeks may consider their application unsuccessful. All application materials will be retained for 24 months. To obtain a copy of our Personal Information Collection Statement, please contact our Data Protection Officer.
Notes:
- All positions based in mainland China are subject to local terms and conditions.
- Applicants must have the legal right to live and work in mainland China.
- Upon confirmation of employment, the employment contract and personnel file will be managed through the local FASCO.