Before you start your journey
Useful information before applying:
Accountabilities:
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Ensures all operational safety, security and health and safety responsibilities are performed to the highest standards in accordance with the Company Operations Manuals, thus ensuring compliance with Regulators, BA EuroFlyer requirements and all other relevant legislation.
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Reports safety related issues through correct channels and is proactive in adopting the BA ‘Just Safety’ culture.
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Always maintain saferty compliance with Safety & Security Procedures training.
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Deliver world-class service excellence in line with our service standards and behaviours
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Ensure compliance with all corporate policies and procedures in accordance with relevant legislation.
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As part of the cabin crew team ensure that customers experience a clean, safe, and professional cabin appearance always which may include preparing the passenger cabin for departure in addition to security checks.
Skills:
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Effective time management
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Confident decision making
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Passion for customer service
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Outstanding communicator
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Emotional resilience
Essential criteria:
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To be aged 18 or over at time of application
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Fluent in both spoken and written English
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Previous customer service experience (Desirable)
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Medically fit to meet regulatory requirement. Able to hold/obtain all required passes and documents (such as Ability to obtain and retain an airside pass)
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Hold a valid passport (with minimum of 12 months before expiry date) with the unrestricted right to live and work in the UK and which allows unrestricted global travel.
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To undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years and be able to provide satisfactory references for the last five years.
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Be willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year for your entire career
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Be willing and able to spend periods of time away from home and conduct stand-by duties in the proximity of your airport base.
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Be able to come to and from London Gatwick
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Have a smartphone.
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To wear the British Airways uniform to the required standard with no visible tattoos or body piercings. Tattoos or body piercings must never be visible on the body or through uniform clothing and MUST be able to be covered. Only tattoos that can be reasonably covered up are permitted. Plasters and bandages must not be used.
Accountabilities:
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To be medically and physically fit to meet regulatory and role requirements (if successful, you will be required to attend BA Health Service Medical Assessment)
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To be required height, between 1.575m (5’2”) and 1.87 (6’2”) and a vertical function reach of at least 2.01m (6’7”)maximum of 2.01m.
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Cardiopulmonary resuscitation (CPR) Be able to kneel astride a person within the space restriction of 46cm (18”), apply press ure through both arms to a depth of 5-6 cm (2.5”), for 30 compressions for a period of 2 minutes minimum
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You are able to lift a weight of 9kg (20lb) from a height of 195cm (78”), this is the equivalent of lifting a medical kit fro m and aircraft overhead locker
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You are able to tread water whilst fitting a lifejacket and pull your own bodyweight out of the water and into a life raft us ing the hand holds on the side of the raft
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You are able to pull a fully laden trolley weighing up to 86kg (13.5st) and on an incline of up to 3 degrees
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You are able to fit into an aircraft jump seat harness without a seatbelt extension
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Stand in an area 51cm x 51cm (20” by 20”) and not impede the route past you, this is to enable a rapid aircraft evacuation
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You are able to swim 50m (55 yards) followed by treading water for 3 minutes and be able to assist people in water
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You are able to lift a weight up to 28kg (4st). This is so that you are able to lift an emergency overwing window and quickly exit the aircraft
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You feel confident working with heights e.g. you need to be able to descend an aircraft escape slide 9 metres above the groun d (Please refer to the FAQ’S for further information)
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To be prepared to remove any headwear in the event of an emergency in order to be able to pull on an emergency smoke hood in the required time
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Ensures all operational safety, security and health and safety responsibilities are performed to the highest standards in accordance with the Company Operations Manuals, thus ensuring compliance with Regulators, British Airways requirements and all other relevant legislation
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Reports safety related issues through correct channels, and is proactive in adopting the BA ‘Just Safety’ culture
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Deliver world-class service excellence in line with our service standards and behaviours
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Ensure compliance with all corporate policies and procedures in accordance with relevant legislation
About us:
Join us and be part of an exciting opportunity at BA Euroflyer, the British Airways short-haul subsidiary based at London Gatwick. As a member of our dedicated cabin crew team, you’ll have a passion for delivering exceptional customer service, creating an inviting atmosphere, and focusing on putting our customers at the heart of everything you do.
We encourage and welcome individuals from all walks of life to apply and help shape the future of the airline. Whether you’re looking for a first step in your career, or an experienced crew member looking to return to the skies, or even looking for a new career challenge, everyone is welcome at BA Euroflyer.
You’ll be assigned to a wholly owned subsidiary of British Airways at Gatwick and be part of the BA Group.ls to connect Britain with the world
Your new role:
Working within a team that is quick-thinking, hard-working and customer focused, you’ll ensure that our customers are provided with a safe, relaxing, and secure experience. You’ll have world-class training, invaluable experience, and opportunities for career progression that you would expect from Britain’s leading brand.
What we’ll offer you:
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With a competitive salary, you’ll be able to earn up to a max of £25,000 a year with flying/duty pay, inflight sales commission, and allowances (basic pay is £16,800)
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Discounted staff travel (non-contractual and discretionary) from the first day you join us
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Southern Rail ticket discounts
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BA Wellbeing programme
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Access to our Perks at Work programme, which offers discounts on fashion brands, movies, travel, electronics, childcare, and much more!
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Discretionary bonus
Career progression:
Are you ambitious, hard-working and want to take your cabin crew career to new heights?
At BA Euroflyer, we want to make sure you excel within your career and provide you with unrivalled progression opportunities.
We aim to ensure that you succeed in your career and provide you with opportunities for development.
You will be eligible to apply for senior cabin crew opportunities after your first year as cabin crew, with further opportunities to advance to Cabin Service Manager.
You will be working to a roster pattern that may include early starts and late finishes, you’ll deliver outstanding customer service regardless of the time of day. This opportunity is for people looking to join us in London Gatwick at a short haul, point-to-point base.
Excited to join BA Euroflyer’s cabin crew team?
Next Steps
If you’re interested in finding out more or this sounds like the role for you. Please initially proceed to the job description to check you can meet our essential criteria.
You must be able to demonstrate the right to live and work in the UK at time of application.
This role is not eligible for sponsorship, we are unable to provide visa sponsorship.
This role is eligible for the BA Euroflyer Colleague Referral Scheme
We look forward to welcoming you aboard!