19 July 2022

BA CityFlyer | Flight Attendant

United Kingdom

BA CityFlyer - Cabin Crew

If you’re passionate about going above and beyond and always delivering to the highest of standards to make great things happen - you belong with us.

BA London City crew operate as BA CityFlyer (a wholly owned subsidiary of British Airways) to provide exceptional service to a mixture of business and leisure customers that fly into the niche market of London City (LCY) Airport, and beyond into Europe.

What you can expect

Operating as part of a small and friendly team, you will really get to know your colleagues and customers. We will provide world-class training, invaluable experience and opportunities for career progression that you would expect from a leading brand at LCY Airport. We are also open to discussing flexible working opportunities from day one.

Starting salary will be £17,620 per annum (made up of £15,409 basic salary plus an additional £2,211 London allowance, which is a non-pensionable). This salary progresses on an incremental scale and you will also receive an hourly payment when flying.

There will be potential to earn a Company performance bonus, and commission.

Working to a roster pattern, some days may be longer and busier than others. You will be prepared to adapt to change and always have the customer experience at the forefront of your mind.

Next Steps

If you are interested in finding out more or this sounds like the role for you – please initially proceed to the job description to check you can meet our essential criteria.

Please note, all assessments are currently carried out online. You must be able to demonstrate the right to live and work in the UK at time of application.

Job Purpose

A fantastic opportunity exists to join our ever-expanding London City team of Cabin Crew where you will deliver outstanding customer service. BA CityFlyer is a wholly owned subsidiary of British Airways.

As a member of Cabin Crew with British Airways CityFlyer, you will be enthusiastic and passionate about our products and services and focus on putting the customer at the heart of everything you do.

You’ll have the opportunity to develop new skills and take control of your career path and be recognised and rewarded for your outstanding contribution.

Principal Accountabilities

Skills (practised capability/behaviour)

Qualifications (Essential or desirable)

Physical Criteria

Competency (Skills required for the role)

These competencies are essential for the individual in this role and will be considered during assessment.


Hallmarks – Reliably delivers the Hallmarks in a genuine and warm manner to the benefit of both colleague and customer relationships.
Effective Communication & Influencing - Makes constructive contributions and listens to make sure communication is clear and two-way. Is always professional and positive.
Business Awareness - Understands the ‘big picture’, how this relates to their role and how they need to adapt to change.
Safety, Security & Good Business Practice - Complies with appropriate Standard Operating Procedures as well as safety and security policies and procedures.
Takes responsibility to challenge others and report safety and security events. Is always considerate of colleagues and customers.
Planning & Organising - Gets the right things done, at the right time and to the right standards.
Decision Making & Problem Solving - Recognises when problems exist and takes responsibility for correctly resolving issues, passing them to the relevant person if necessary.
Delivering Results - A self-starter who stays clearly focused on agreed goals to achieve required results.
Collaboration - Contributes fully and shares information. Treats others with genuine respect.
Continuous Development - Looks to achieve personal development based on self-reflection, feedback and guidance from others.