AirAsia | Flight Attendant

Allstar Cabin Crew - AirAsia

Job Summary

AirAsia, consistently recognized as the World's Best Low-Cost Airline, invites dedicated and passionate individuals to join its team as an Allstar Cabin Crew. This pivotal full-time aviation role places the incumbent at the heart of delivering safe, exceptional, and memorable travel experiences for guests. The Allstar Cabin Crew is entrusted with ensuring passenger safety and comfort while upholding AirAsia's renowned service standards and professionalism. This position demands dedication, teamwork, and the distinctive Allstar spirit synonymous with AirAsia's 14-year legacy of excellence.

Key Responsibilities

• Executes all duties related to aircraft and guest safety under the direct authority of the Pilot in Command (PIC).
• Maintains comprehensive knowledge of emergency drills and procedures as detailed in the Safety Emergency Procedures (SEP) Manual, applying them effectively in all critical situations.
• Ensures strict compliance with all relevant safety, security, customs, immigration, and health regulations.
• Serves as the primary liaison between guests and the flight crew, optimizing comfort and service delivery throughout the journey.
• Conducts thorough pre-flight routine inspections of galley equipment, catering stores, dry stores, and loose equipment, verifying their security and correct stowage.
• Provides complete and accurate passenger briefings in accordance with the Operations Manual and SEP Manual.
• Prepares all necessary operational documentation and reports, including Ship’s papers, Cabin Defects Log entries, and incident reports.
• Maintains the highest standards of conduct and professionalism as a visible ambassador of AirAsia.
• Actively supports and upholds AirAsia’s brand image and vibrant company culture in all interactions.
• Participates diligently in safety programs, hazard reporting initiatives, and all mandatory training sessions.

Candidate Profile and Qualifications

The ideal candidate is a friendly, mature, humble, honest, and detail-oriented self-starter who excels in fast-paced and challenging aviation environments.

Essential Qualities

• Possesses a high level of safety awareness and the ability to make sound procedural decisions under pressure.
• Comfortable and effective in diverse work environments, demonstrating strong interpersonal and communication skills.
• Capable of maintaining confidentiality, tact, and discretion when interacting with all individuals.

Physical Requirements

• Complexion: Clear, free from apparent blemishes or scars; no visible tattoos when in uniform.
• Teeth: Free from braces, visible damage, decay, or severe crookedness.
• Height: Minimum 160 cm for female candidates and 170 cm for male candidates.
• Body Mass Index (BMI): Within the range of 18.5–22 for female candidates and 18.5–23 for male candidates.

Technical Skills

• Strong understanding of cabin safety procedures and aviation regulatory requirements.
• Demonstrated ability to perform safety inspections, equipment checks, and emergency response procedures proficiently.
• Proficient in accurately completing all operational reports and documentation.

Soft Skills & Competencies

• Exceptional customer service and conflict resolution abilities.
• Strong team orientation with the capacity to collaborate seamlessly with diverse crew members.
• Resilient under pressure and highly adaptable to dynamic operational demands.
• Meticulous attention to detail and an unwavering commitment to upholding the highest safety and service standards.

Career Progression

AirAsia is dedicated to fostering talent and offers clear pathways for career advancement within its dynamic structure. Opportunities exist for Cabin Crew to progress to Senior Cabin Crew, Cabin Manager, or even to become a Training Instructor. This role provides avenues to broaden skill sets, assume leadership responsibilities, and mentor new Allstars, ensuring the enduring legacy of AirAsia's renowned service continues to soar.

Benefits and Perks

AirAsia values its Allstars and provides a comprehensive range of benefits designed to support overall well-being:

• Physical Wellbeing: Key medical and insurance benefits, maternity expense coverage, flexible work arrangements, and access to health and fitness amenities.
• Emotional Wellbeing: Generous paid time off, comprehensive wellness programs, and childcare amenities.
• Financial Wellbeing: Resources focused on financial literacy, personal skill development, and career growth programs.
• Allstars Specials: Exclusive perks including free flights, unlimited discounted flights, and special discounts with partner organizations.
• A vibrant and unique Allstar company culture like no other.

Our Hiring Process

The AirAsia hiring process is designed to identify the best talent for our team:

1. Application received
2. Candidate screening
3. Interview(s) and assessment(s)
4. Background check and/or other assessments
5. Offer and negotiation

About AirAsia and Capital A

AirAsia, an integral part of Capital A, has proudly been named the World's Best Low-Cost Airline for 14 consecutive years, having successfully flown over 800 million guests. Our mission is to champion dreams, serve underserved communities, and connect the world and ASEAN like no other, truly embodying the spirit of "Now Everyone Can Fly."

Our journey began in 2001 with a visionary dream, two aircraft, and a significant debt. Today, we have evolved beyond just an airline into Capital A – a world-class brand with a diverse portfolio. We are a collective of Allstars who believe in the unbelievable and dare to dream. We celebrate all individuals, embracing every culture and background, and welcome all onboard, whether an aisle or window seat preference.