Cabin Crew Member
This individual serves as an ambassador for the airline, dedicated to cultivating customer loyalty and upholding a positive corporate image by enhancing the overall passenger experience. They provide exceptional customer service while ensuring the safety and comfort of all passengers throughout the entire flight cycle. The ideal candidate will maintain readiness for flight operations, consistently meeting established performance metrics and adhering to the company’s policies and procedures.
Key Responsibilities:
- Ensures timely attendance, proper grooming, and legal fitness for assigned flights. Participates in pre-flight briefings to acknowledge flight details, role assignments, safety protocols, and boarding procedures.
- Instructs passengers on safety procedures, prioritizing their well-being and comfort.
- Identifies and reports safety and security risks, collaborating with the Cabin Supervisor to implement corrective measures in line with Standard Operating Procedures (SOPs).
- Administers first aid to passengers as needed.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Greets passengers and facilitates their boarding process, accurately recording data in the aircraft logbook according to airline and Civil Aviation Authority protocols.
- Delivers consistent, excellent customer service by addressing individual pre-bookings, requests, and needs.
- Recognizes and supports passengers experiencing stress or difficulties, following established policies outlined in the Operations Manual.
- Contributes to maximizing onboard revenue and the “Charity Cloud” program by effectively promoting onboard meals, products, and charity services, thereby achieving individual and team objectives.
- Ensures accurate and secure handling of cash and credit card transactions for sales and donations managed.
- Conducts pre-flight checks to verify adequate supplies, emergency equipment, and catering items, reporting any deficiencies to the Cabin Supervisor or Captain.
- Assists in maintaining a thoroughly cleaned aircraft cabin at transit stations, ensuring adequate re-catering and duty-free products are available before departure.
- Ensures orderly transfer and receipt of the cabin to and from catering, cleaning, or maintenance staff.
- Completes post-flight briefings and assessment reports according to established policies, providing objective evaluations of the Cabin Supervisor and reporting any flight discrepancies, and verifying the sealing of duty-free containers.
- Reports passenger conduct to the Cabin Supervisor and assumes the duties of “Cabin Supervisor” when designated by the Captain.
- Maintains professional and safety knowledge through recurrent training, emergency procedure courses, and educational workshops, while ensuring a valid license is maintained.
- Contributes to team success by achieving assigned sales targets and objectives.
Qualifications:
- Diploma or Higher Secondary Certificate required; a diploma in Travel or Tourism is preferred.
- Training in First Aid, Safety, and Emergency Procedures is considered advantageous.
- Must be fit to fly with good general health and no serious medical conditions or chronic diseases.
- Presentable, friendly, and maintains a positive attitude, even under stressful situations.
- Customer service-oriented with the ability to understand and attend to customer needs.
- Able to handle difficult situations and challenging customers without compromising the company's image.
- Focused and capable of identifying irregularities and handling threats and emergencies with efficiency.
- Proactive, self-motivated, and demonstrates strong initiative and teamwork competency.
- Excellent verbal and written communication skills.
- Exceptional time management and problem-solving abilities.
- Proficient in Microsoft Office applications.
- Fluent in English. Proficiency in other languages is a plus based on airline needs.
Work Experience:
- Fresh graduates are welcome to apply.
- Prior experience as cabin crew or in a customer service role within the airlines, aviation, or hospitality sectors is considered an asset.
- Possession of an active cabin crew license is advantageous.
- Must be able to work in a shift pattern and for extended hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Proven ability to contribute and successfully deliver against company policies, procedures, and set Key Performance Indicators (KPIs).