Cabin Crew Member
The Cabin Crew Member acts as the airline's ambassador, striving to cultivate customer loyalty and promote a positive corporate image by enhancing the overall customer experience. He or she provides exceptional customer service to all passengers while ensuring their safety and comfort throughout the entire flight cycle. The Cabin Crew Member must be ready and fit to operate, ensuring productivity aligns with established measures and the company's policies and procedures.
Key Responsibilities:
- Ensures timely attendance, proper grooming, fitness, and compliance with regulations for assigned flights. Attends briefings to acknowledge flight details, role assignments, targets, security protocols, and boarding procedures.
- Instructs passengers on safety procedures to ensure their safety and comfort at all times.
- Identifies safety and security risks and collaborates with the Cabin Supervisor to implement corrective actions according to Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Greets passengers and assists with boarding formalities, entering necessary data into the aircraft logbook according to airline and civil aviation authority procedures.
- Delivers consistent and excellent customer service by addressing individual pre-bookings, requests, and needs.
- Identifies and assists passengers experiencing stress or difficulty, following established policies and procedures outlined in the Operations Manual and relevant instructions.
- Contributes to maximizing onboard revenue and the "Charity Cloud" program by effectively promoting onboard meals, products, and charity services, thereby achieving individual and team targets.
- Ensures the proper and secure handling of cash and credit card payments received from individual sales and donations managed by him/her.
- Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified equipment are available before takeoff; reports any deficiencies to the Cabin Supervisor and/or Captain as appropriate.
- Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided before flying.
- Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Conducts post-flight briefings and assessment reports according to established policies and procedures; provides objective evaluations of the Cabin Supervisor; and reports any problems or discrepancies on the flight, including the closing and sealing of duty-free containers.
- Reports to the Cabin Supervisor regarding passenger conduct and assumes the duties of "Cabin Supervisor" when designated by the Captain.
- Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedure trainings, and educational workshops, and by ensuring current license.
- Contributes to team success by achieving related results and meeting allocated sales targets and objectives.
Qualifications:
- A Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is a plus.
- Training in First Aid, Safety, and Emergency Procedures is an added value.
- Must be fit to fly with good general health and no serious medical conditions or chronic diseases.
- Must be presentable, friendly, and demonstrate a cheerful and positive attitude, even under stress.
- Must be customer service-oriented, capable of understanding and addressing customer needs and requests.
- Ability to handle difficult situations and manage demanding customers while maintaining a professional demeanor.
- Must be focused and capable of identifying irregularities and managing threats and emergencies with efficiency and commitment to achieving positive outcomes.
- Must be proactive, self-motivated, and demonstrate initiative and positive teamwork skills.
- Possess excellent verbal and written communication skills.
- Demonstrate excellent time management and problem-solving abilities.
- Proficient in Microsoft Office.
- Fluent in English. Proficiency in other languages is advantageous based on airline requirements.
Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role within the Airlines/Aviation/Hospitality industries is an advantage.
- An active cabin crew license is an advantage.
- Must be capable of working in shifts and for extended hours.
- Demonstrates a high degree of flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute to and successfully deliver against policies, procedures, and established KPIs.