04 January 2025

Air Arabia PJSC | Flight Attendant

Armenia

Job Purpose

This individual serves as an ambassador for the airline, dedicated to fostering customer loyalty and promoting a positive corporate image by consistently enhancing the overall customer experience. They provide exceptional customer service to all passengers, ensuring their safety and comfort throughout the entire flight cycle. They maintain readiness and fitness for duty, ensuring productivity aligns with company standards, policies, and procedures.

Key Responsibilities

  • Conduct: Maintains timely attendance, proper grooming, and ensures fitness and legality for assigned flights. Attends briefings to understand flight details, role assignments, targets, security protocols, and boarding procedures.
  • Safety Measures: Instructs passengers on safety procedures, prioritizing their safety and comfort. Identifies safety and security risks, collaborating with the Cabin Supervisor for corrective action according to Standard Operating Procedures (SOPs). Administers first aid when necessary. Promptly reports irregularities and malfunctions to the Cabin Supervisor, Flight Crew, and Captain.
  • Customer Service: Welcomes passengers and assists with boarding formalities. Enters required data into the aircraft logbook in compliance with Airline and Civil Aviation Authority procedures. Delivers consistently excellent customer service, addressing pre-bookings, individual requests, and needs. Recognizes and supports passengers experiencing stress or difficulties, adhering to relevant policies and procedures within the Operations Manual. Contributes to maximizing onboard revenue and the "Charity Cloud" program by efficiently promoting onboard meals, products, and charity services, achieving individual and team sales targets. Ensures proper and secure handling of cash and credit card payments received from sales and donations.

Key Responsibilities - Continued

  • Crosschecking and Reports: Conducts pre-flight checks to verify sufficient supplies, emergency equipment, and catering, reporting any deficiencies to the Cabin Supervisor or Captain. Assists in ensuring the thorough cleaning of the aircraft cabin at transit stations and ensures adequate re-catering and duty-free product availability before flight. Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning, and maintenance staff. Completes post-flight briefings and assessment reports following established policies and procedures, providing objective evaluations of the Cabin Supervisor and reporting any flight-related issues or discrepancies, including the closing and sealing of duty-free containers. Reports on passenger conduct, performing the duties of Cabin Supervisor when designated by the Captain. Maintains necessary professional and safety knowledge by attending recurrent training sessions, emergency procedure drills, and educational workshops, ensuring that their license is current. Contributes to team success by achieving related results and meeting allocated sales targets and objectives.

Qualifications

  • Diploma or Higher Secondary Certificate; a diploma in Travel or Tourism is a plus.
  • Training in First Aid, Safety, and Emergency Procedures is considered an advantage.
  • Must be fit to fly with good general health, free from serious medical conditions or chronic diseases.
  • Must be presentable, friendly, and exhibit a cheerful and positive attitude, even under stress.
  • Customer-service oriented with the ability to understand and address customer needs and requests.
  • Capable of managing difficult situations and handling dissatisfied customers without compromising the corporate image.
  • Focused, with the capability to identify irregularities and handle threats and emergencies with efficiency and dedication to achieving positive outcomes.
  • Proactive and self-motivated, demonstrating initiative and positive teamwork competence.
  • Excellent verbal and written communication skills.
  • Exceptional time management and problem-solving abilities.
  • Proficient in Microsoft Office.
  • Fluent in English; proficiency in other languages is an advantage based on airline needs.

Work Experience

  • Fresh graduates are encouraged to apply.
  • Previous experience in cabin crew or customer service roles within the Airlines/Aviation or hospitality industries is considered an added value.
  • An active cabin crew license is advantageous.
  • Must be capable of working in shift patterns and for extended working hours.
  • Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
  • Demonstrates the ability to contribute and successfully deliver against policies, procedures, and established Key Performance Indicators (KPIs).
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