Cabin Crew Member
An airline is seeking a dedicated Cabin Crew Member to act as an ambassador, fostering customer loyalty and promoting a positive corporate image by enhancing the overall customer experience. The successful candidate will provide exceptional customer service while ensuring passenger safety and comfort throughout the flight cycle, maintaining readiness and fitness to operate in accordance with company policies and procedures.
Key Responsibilities:
- Ensures timely attendance, proper grooming, fitness, and legality for assigned flights. Attends briefings to acknowledge flight details, roles, targets, security checks, and boarding procedures.
- Instructs passengers on safety procedures, ensuring their safety and comfort at all times.
- Identifies safety and security risks, collaborating with the Cabin Supervisor to implement remedial actions according to Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Welcomes passengers and assists with boarding formalities, entering required data into the aircraft logbook according to Airline and Civil Aviation Authority procedures.
- Provides consistent, excellent customer service, addressing individual pre-bookings, requests, and needs.
- Identifies and supports passengers experiencing stress or difficulties, adhering to relevant policies and procedures in the Operations Manual and other instructions.
- Contributes to maximizing on-board revenue and the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, achieving individual and team targets.
- Ensures the proper and secure handling of cash and credit card payments from individual sales and donations.
- Conducts pre-flight checks to verify sufficient supplies, emergency equipment, catering equipment, and other specified items; reports any deficiencies to the Cabin Supervisor and/or Captain.
- Assists in maintaining a thoroughly cleaned aircraft cabin at transit stations, ensuring adequate re-catering and duty-free products are available before flying.
- Ensures an orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Completes post-flight briefings and assessment reports according to established policies and procedures, providing objective evaluations of the Cabin Supervisor, reporting any flight problems or discrepancies, and securing duty-free containers.
- Reports on passenger conduct to the Cabin Supervisor and fulfills the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintains professional and safety knowledge by attending recurrent trainings, emergency procedures trainings, and educational workshops, ensuring a current license.
- Contributes to team success by achieving related results and meeting allocated sales targets and objectives.
Qualifications:
- Diploma or Higher Secondary Certificate required; a diploma in Travel/Tourism is preferred.
- Training in First Aid, Safety, and Emergency Procedures is an advantage.
- Must be fit to fly with good general health, free from serious medical conditions or chronic diseases.
- Must be presentable, friendly, and demonstrate a cheerful and positive attitude, even under stress.
- Customer service oriented with the ability to understand and address customer needs and requests.
- Capable of handling difficult situations and challenging customers while maintaining a professional corporate image.
- Focused, able to identify irregularities and manage threats and emergencies effectively and successfully.
- Proactive, self-motivated, demonstrating initiative and positive teamwork skills.
- Excellent verbal and written communication skills.
- Excellent time management and problem-solving abilities.
- Proficient in Microsoft Office.
- Fluent in English. Proficiency in other languages is advantageous, depending on the airline's requirements.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role within the Airlines/Aviation or Hospitality industries is considered a plus.
- An active cabin crew license is an advantage.
- Ability to work in shift patterns and for extended hours is required.
- Demonstrated high flexibility and adaptability to frequent changes and busy schedules.
- Proven ability to contribute to and successfully deliver against policies, procedures, and set KPIs.