Cabin Crew / Flight Attendant
The Role: Job Purpose
The Cabin Crew member serves as a paramount ambassador for the airline, dedicated to fostering exceptional customer loyalty and consistently promoting a positive corporate image. This role mandates the provision of excellent customer service to all passengers while rigorously ensuring their safety, security, and comfort are maintained throughout the complete flight cycle. The incumbent must ensure personal operational fitness and readiness, maintaining high productivity levels in strict alignment with established performance measures and adopted company policies and procedures.
Key Responsibilities and Deliverables
Operational Readiness and Compliance
- Ensures timely attendance, impeccable professional grooming, and verifies personal fitness and legality for all assigned flights.
- Attends pre-flight briefings to confirm acknowledgement of flight details, roles distribution, revenue targets, security checks, and boarding procedures.
- Maintains professional competence by actively participating in recurrent training, emergency procedures workshops, and ensuring the currency of their required operational license.
- Demonstrates high flexibility and adaptability to manage frequent schedule changes and extended working hours typical of a dynamic aviation environment.
Safety, Security, and Emergency Response
- Instructs passengers comprehensively on all requisite safety procedures, ensuring their security and welfare are prioritized at all times.
- Carries out meticulous pre-flight checks of emergency equipment, necessary supplies, and catering equipment prior to departure. Reports any deficiencies promptly to the Cabin Supervisor or Captain.
- Administers first aid to passengers requiring medical assistance where necessary.
- Identifies potential safety and security risks within the cabin environment and collaborates with the Cabin Supervisor to implement remedial actions in accordance with Standard Operating Procedures (SOPs).
- Immediately informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities, malfunctions, or significant discrepancies encountered during the flight.
Customer Excellence and Passenger Experience
- Welcomes passengers upon boarding and provides assistance with necessary boarding formalities.
- Provides consistently excellent customer service by attentively addressing individual pre-bookings, requests, and specific passenger needs.
- Identifies and offers appropriate assistance to passengers experiencing stress or difficulties, adhering strictly to corresponding policies and procedures detailed in the Operations Manual.
- Ensures an orderly and complete handover or takeover of the aircraft cabin to or from maintenance, catering, and cleaning staff.
- Accountability for the general conduct of passengers during the flight.
Commercial Engagement and Reporting
- Contributes significantly to maximizing on-board revenue and supports the designated charity program (e.g., “Charity Cloud”) by efficiently promoting and selling on-board products, meals, and services, thereby achieving assigned individual and team sales targets.
- Ensures the secure and accurate handling of all cash and credit card payments received from sales and donations.
- Assists in verifying the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free stocks are provisioned before subsequent flights.
- Completes post-flight briefing and assessment reports as per adopted policies and procedures, including objective evaluation of the Cabin Supervisor and reporting all flight discrepancies.
- Performs the duties and responsibilities of the Cabin Supervisor when officially designated by the Captain.
Candidate Qualifications and Requirements
Academic and Language Proficiency
- Education: Must possess a Diploma or Higher Secondary Certificate. A diploma specializing in Travel or Tourism is considered advantageous.
- Specialized Training: Training certifications in First Aid, Safety, and Emergency Procedures are strongly preferred.
- Language Skills: Fluency in written and spoken English is mandatory. Fluency in Arabic is also required for this position.
- Technical Skills: Proficiency in using Microsoft Office applications.
Work Experience
- Recent graduates are strongly encouraged to submit applications for this role.
- Previous experience as Cabin Crew or in a dedicated customer service capacity within the Airlines, Aviation, or Hospitality industries will be treated as an added value.
- Possession of an active Cabin Crew license is highly desirable.
- Demonstrates capability to successfully deliver against company policies, procedures, and established Key Performance Indicators (KPIs).
Essential Physical and Operational Requirements
- Age Requirement: Between 20 and 30 years.
- Minimum Height: 160 cm (Female) / 168 cm (Male).
- Weight: Must be proportional to age and height.
- Appearance: Requires clear skin with no visible marks or tattoos when wearing the standard cabin crew uniform.
- Health: Must be medically and physically fit to perform all required Cabin Crew duties, maintaining good general health with no serious chronic medical conditions.
- Safety Requirement: Ability to swim using the aid of a flotation device.