Cabin Crew Administrator: Aviation Operations and Compliance
Overview
A reputable airline seeks a highly organized and experienced professional to serve as a Cabin Crew Administrator. This role is pivotal in ensuring the legality, readiness, and operational compliance of all Cabin Crew members, aligning strictly with GACA regulations and established Standard Operating Procedures (SOPs). The Administrator provides essential administrative and operational management support, contributing directly to flight safety and service quality across the network.
Job Purpose
The Cabin Crew Administrator assists in the comprehensive management and support of Cabin Crew members from both an operational and administrative standpoint. This includes core functions such as induction, performance assessment, and certification. The Administrator ensures that all crew personnel are fully fit, ready, and legally authorized to operate services as required by the General Authority of Civil Aviation (GACA) regulatory framework and the airline's rigorous Standard Operating Procedures.
Key Result Responsibilities
Operational Compliance and Documentation Management
- Ensures all Cabin Services policies, procedures, manuals, and related documentation are timely, regularly updated, and meticulously maintained in strict adherence to GACA and organizational standards.
- Maintains an accessible, up-to-date copy of all essential documentation within the designated "Briefing room" for crew access.
- Prepares and effectively disseminates official memos and reminders to all crew members regarding policy or procedural amendments.
Rostering and Manpower Allocation
- Monitors flight rosters consistently to verify that all operating crew members meet and comply with mandated minimum operational requirements.
- Liaises proactively with the Rostering department to address and resolve any crew shortfalls or scheduling inadequacies.
- Conducts regular roster reviews and audits to ensure the appropriate and fair allocation of manpower across all flights.
Crew Performance, Assessment, and Development
- Supports the Manager – Cabin Crew in certifying, managing, and documenting the overall performance of crew members, encompassing grooming standards, attendance, disciplinary actions (sick leave, no-shows), customer service metrics, sales targets, and welfare matters (including hospital visits).
- Assists the Manager – Cabin Crew with essential Human Resources and Finance-related activities, including recruitment, onboarding, accommodation logistics, and transportation.
- Ensures complete documentation and successful execution of the Familiarization Flight Program in line with adopted procedures.
- Conducts daily operational assessments during the pre-flight Briefing and performs random checks pre- and post-flights to rigorously monitor the performance of Cabin Supervisors and Cabin Crew, focusing on documentation, boarding procedures, ground handling, catering, duty-free sales, and cabin appearance.
- Ensures rigorous adherence to all Standard Operating Procedures (SOPs) throughout pre-flight, in-flight, and post-flight phases.
- Assists in initial and ongoing regular assessments and appraisal reviews for new and existing crew across different categories.
- Supports the selection and upgrading process for Cabin Crew to Cabin Supervisors; coaches, guides, and mentors operating crew members as required.
- Conducts regular flight assessments and visits to monitor overall and individual crew performance, ensuring meticulous adherence to SOPs pertaining to security measures and defined service quality standards.
- Prepares and presents comprehensive reports to senior management detailing assessment observations, data, and actionable recommendations regarding individual and team performance.
Administrative Oversight and Stakeholder Management
- Follows up on the implementation of refresher training, the issuance of appreciation certificates, and the application of corrective measures where necessary.
- Utilizes available data and crew feedback to manage, review, and audit catering and duty-free sales, ensuring accurate stock control and compatibility between sales activities and generated revenue.
- Audits invoices, cash/credit card receipts, sales reports, and customer feedback to monitor and evaluate on-board sales performance and products; identifies and reports any discrepancies, shortages, or non-conformity with standards.
- Partners effectively with internal stakeholders, Duty Free partners, and catering services to resolve issues related to customer service, meals, or products, with the objective of enhancing customer experience and maximizing ancillary revenue.
- Maintains the operational readiness of the Briefing Office, managing cleanliness, equipment, and documentation, and advising on necessary maintenance or equipment replacement.
- Advises Crew Control immediately in the event of an operating Cabin Supervisor or Cabin Crew member absence, facilitating necessary arrangements for the pre-flight safety briefing.
Qualifications and Expertise (Academic, Training, Languages)
- A Diploma or Higher Secondary Certificate is the minimum educational requirement; a Bachelor’s degree in Travel, Tourism, or a related field is highly preferred.
- The candidate must possess an active Cabin Crew License issued by the respective Civil Aviation Authority.
- Proficiency in Microsoft Office Suite is essential, with advanced expertise in Microsoft Excel being mandatory.
- Demonstrated very good verbal and written reporting and presentation skills.
- Fluency in the English Language is required; proficiency in Arabic is considered a significant advantage.
Work Experience and Professional Attributes
The successful candidate will possess a minimum of 6 years of related working experience as Cabin Crew within a commercial airline, with at least 3 years served in the capacity of Cabin Supervisor or Administrator. Experience gained within a low-cost carrier environment is a definite advantage.
Required Experience
- Extensive working exposure to Civil Aviation regulations pertaining to crew legality, flight time limitations, licensing requirements, and adherence to Standard Operating Procedures (SOPs) across Flight Operations, Security, Safety, and Ground Operations. Previous experience with a Civil Aviation Authority is advantageous.
- Familiarity with IATA principles and standards relating to aviation security protocols.
- Proven customer service orientation coupled with diplomatic and tactful communication skills, enabling effective understanding and resolution of customer needs.
- A balanced, composed personality capable of handling difficult situations (e.g., irate customers, threats, emergencies) with analytical focus, efficiency, and a commitment to successful, safe outcomes.
- Very strong planning and time management skills, effective even in high-pressure and challenging operational environments.
- Demonstrated ability to train, coach, and guide others in performing duties against approved regulatory and company standards.
- Must maintain a presentable professional appearance and possess good general health and fitness.
- Dependable, self-initiating, and capable of displaying strong ownership, energy, and enthusiasm in all tasks.
- Proven ability to identify operational pitfalls and recommend practical, cost-effective solutions.
- Cost-oriented, possessing effective problem-solving and timely decision-making skills.
- Working exposure to internal and external aviation audit practices.
- Must utilize technical expertise and interpersonal relations effectively to support the achievement of organizational objectives and pre-defined Key Performance Indicators (KPIs).
Note: Preference will be given to Saudi National Candidates for this role.