Air Arabia | Flight Attendant

Special Recruitment Announcement

The airline is pleased to announce an upcoming Recruitment Drive in Tashkent, Uzbekistan, seeking highly motivated candidates to join its dynamic Cabin Crew team. This is a prime opportunity to launch a rewarding career in aviation.

Full event details, including the specific venue and schedule, will be communicated directly to shortlisted candidates approximately two to three days prior to the event date.

Job Purpose

The Cabin Crew professional operates as the definitive ambassador for the airline, tasked with promoting a positive corporate image and cultivating strong customer loyalty. This critical role involves delivering exceptional customer service while rigorously ensuring the safety, comfort, and welfare of all passengers throughout the entire flight cycle. The incumbent must maintain complete operational fitness and adhere strictly to all established company policies, procedures, and productivity metrics.

Key Responsibilities and Performance Areas

Operational Conduct and Readiness

• Ensures timely attendance for all assigned flights, maintaining immaculate grooming standards, and verifying personal fitness and legal compliance prior to departure.
• Participates actively in pre-flight briefings to assimilate detailed flight information, understand assigned roles, security protocols, and strategic boarding targets.
• Demonstrates high flexibility and adaptability when managing frequent schedule changes, extended working hours, and demanding operational environments.

Safety, Security, and Compliance

• Provides mandatory safety instruction to passengers, ensuring continuous adherence to safety procedures and prioritizing passenger comfort at all times.
• Proactively identifies potential safety and security risks within the cabin environment and collaborates with the Cabin Supervisor to implement immediate remedial action in accordance with Standard Operating Procedures (SOPs).
• Administers crucial first aid to passengers as required.
• Promptly reports any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and the Captain, as appropriate.
• Carries out meticulous pre-flight checks to confirm the sufficiency of supplies, emergency equipment, catering materials, and reports any identified deficiencies to the relevant supervisory staff.
• Maintains professional and safety competency through mandatory recurrent training, emergency procedures workshops, and ensuring the currency of their aviation license.

Customer Experience and Revenue Generation

• Greets and welcomes passengers, assisting them with boarding formalities and accurately entering necessary operational data into the aircraft log book as per regulatory procedures (GCAA/CAA).
• Delivers consistently excellent customer service, proactively addressing individual passenger needs, requests, and pre-bookings.
• Identifies and provides supportive assistance to passengers experiencing stress or difficulties, in full compliance with procedures outlined in the Operations Manual.
• Contributes significantly to maximizing on-board revenue through the efficient promotion of in-flight meals, retail products, and the company’s dedicated charity program (“Charity Cloud”), thereby achieving assigned individual and team sales targets.
• Ensures the proper and secure handling, accounting, and documentation of all cash and credit card payments received for sales and donations.

Post-Flight Operations and Reporting

• Facilitates the thorough cleaning of the aircraft cabin during transit stations and confirms the adequate provision of re-catering and duty-free products before the next flight leg.
• Ensures an orderly and complete handover or takeover process of the cabin with catering, cleaning, and maintenance personnel.
• Completes post-flight briefings and assessment reports in accordance with established policies, providing objective evaluations of the Cabin Supervisor and reporting any flight discrepancies.
• Accounts to the Cabin Supervisor for the general conduct of passengers and is capable of assuming the duties of the Cabin Supervisor when officially designated by the Captain.

Candidate Profile and Qualifications

Important Physical and Eligibility Requirements

• Age: Must be between 18 and 29 years for candidates without prior experience, or a maximum of 33 years for experienced cabin crew professionals.
• Minimum Height: 160 cm for female applicants; 170 cm for male applicants.
• Weight: Must be in healthy proportion to the candidate's age and height.
• Appearance: Requires clear skin with no visible marks or tattoos that would be exposed while wearing the standard cabin crew uniform.
• Fitness: Must be certified as medically and physically fit to perform all required cabin crew duties.
• Swimming Ability: Must possess the ability to swim with the aid of a flotation device.

Academic Qualifications and Training

• A Diploma or Higher Secondary Certificate is the minimum acceptable educational qualification; a diploma specializing in Travel or Tourism is considered advantageous.
• Certification or training in First Aid, Safety, and Emergency Procedures provides an added value.
• Candidates must be confirmed ‘fit to fly,’ possess good general health, and have no serious medical conditions or chronic diseases.
• Proficiency in the use of Microsoft Office applications is required.
• Language Proficiency: Fluency in written and spoken English is mandatory.

Work Experience

• Applications from ambitious fresh graduates are strongly encouraged.
• Previous professional experience as Cabin Crew or in a high-level customer service role within the Airlines, Aviation, or Hospitality industries will be highly regarded.
• Possession of an active Cabin Crew License is a significant advantage.
• Demonstrated ability to contribute positively to team efforts and successfully achieve allocated sales targets and Key Performance Indicators (KPIs).