Cabin Crew Recruitment Drive in Tashkent, Uzbekistan
Opportunity Overview
Air Arabia is pleased to announce a dedicated Recruitment Drive for Cabin Crew positions in Tashkent, Uzbekistan. This event presents a significant opportunity for aspiring aviation professionals to join a vibrant and growing team. Full event details, including the specific venue and schedule, will be communicated 2-3 days prior to the event. Candidates are encouraged to stay informed and prepare for this exciting prospect.
Job Purpose
The Cabin Crew member will serve as an ambassador for Air Arabia, dedicated to fostering customer loyalty and upholding a positive corporate image. This role involves enhancing the overall customer experience by providing exemplary service, ensuring passenger safety, and maintaining comfort throughout the flight cycle. Successful candidates will be prepared and fit to operate efficiently, aligning with established productivity metrics and company policies and procedures.
Key Responsibilities
Conduct
- Ensures punctual attendance, appropriate grooming, and fitness for all assigned flights, adhering to regulatory requirements. Participates actively in pre-flight briefings to acknowledge flight details, role assignments, targets, security checks, and boarding procedures.
Safety Measures
- Provides clear instructions on safety procedures to passengers, guaranteeing their safety and comfort at all times.
- Identifies potential safety and security risks and collaborates with the Cabin Supervisor to implement corrective actions in accordance with Standard Operating Procedures (SOPs).
- Administers first aid to passengers as required.
- Promptly reports any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and Captain, as appropriate.
Customer Service
- Warmly welcomes passengers and assists with boarding formalities. Enters necessary data into the aircraft logbook according to Air Arabia and relevant Civil Aviation Authority (CAA) procedures.
- Delivers consistently excellent customer service by attending to passengers' pre-bookings, requests, and individual needs.
- Identifies and supports passengers experiencing stress or difficulties, following established policies and procedures outlined in the Operations Manual and other relevant instructions.
- Contributes to maximizing onboard revenue and the "Charity Cloud" program through effective promotion of onboard meals, products, and charitable services, thereby achieving individual and team targets.
- Ensures accurate and secure handling of cash and credit card payments received for sales and donations managed by the individual.
Crosschecking and Reports
- Conducts pre-flight checks to confirm the availability of sufficient supplies, emergency equipment, catering provisions, and other specified equipment before takeoff. Reports any deficiencies to the Cabin Supervisor and/or Captain as necessary.
- Assists in ensuring thorough cabin cleaning at transit stations and the adequate provision of re-catering and duty-free products prior to flight.
- Manages the orderly and complete handover and takeover of the cabin to and from catering, cleaning, and/or maintenance staff.
- Completes post-flight briefings and assessment reports in accordance with established policies and procedures. Provides objective evaluations of the Cabin Supervisor and reports any flight-related issues or discrepancies, including the closing and sealing of duty-free containers.
- Reports passenger conduct to the Cabin Supervisor and undertakes Cabin Supervisor duties when designated by the Captain.
- Maintains essential professional knowledge and safety expertise by attending recurrent training, emergency procedures training, and educational workshops, ensuring the validity of all necessary licenses.
- Contributes to team objectives by achieving allocated sales targets and accomplishing related results.
Important Requirements
- Age: Between 18 to 29 years for candidates without prior experience, and a maximum of 33 years for experienced crew.
- Minimum Height: 160 cm for female candidates, and 170 cm for male candidates.
- Weight: Must be in proportion to age and height.
- Skin: Clear skin with no visible marks or tattoos when wearing the cabin crew uniform.
- Medical Fitness: Medically and physically fit to perform Cabin Crew duties.
- Swimming Proficiency: Ability to swim with the assistance of a flotation device.
Qualifications
- Education: A Diploma or Higher Secondary Certificate is acceptable. A diploma in Travel or Tourism is considered an advantage.
- Training: Previous training in First Aid, Safety, and Emergency Procedures is a valuable asset.
- Health: Fit to fly, with good general health and no serious medical conditions or chronic diseases.
- Technical Skills: Proficient in Microsoft Office applications.
- Languages: Fluent in written and spoken English is mandatory.
Work Experience
- Entry-Level Welcome: Fresh graduates are encouraged to apply.
- Relevant Experience: Previous experience as cabin crew or in a customer service role within the Airlines, Aviation, or Hospitality industries will be considered an advantage.
- Licenses: An active cabin crew license is an advantage.
- Availability: Capable of working flexible shift patterns and extended working hours.
- Adaptability: Demonstrates high flexibility and adaptability to frequent changes and demanding schedules.
- Performance: Proven ability to contribute and achieve results in line with policies, procedures, and Key Performance Indicators (KPIs).