Air Arabia | Flight Attendant

Job Summary

The Senior Cabin Services Manager is responsible for overseeing and strategically managing all aspects of the airline's cabin services across its entire operational network. This pivotal role involves leading day-to-day operations and optimizing cabin crew performance, ensuring all activities align with the company's strategic objectives, stringent quality standards, and relevant aviation regulatory requirements. The Manager will drive efficiency in manpower utilization and operating costs, all while upholding the highest levels of operational safety and security, and fostering a positive corporate image.

Key Responsibilities

• Manages comprehensive day-to-day cabin services operations within a designated hub, ensuring strict adherence to standard operating procedures, regulatory requirements, and airline standards by all cabin crew members.
• Oversees and enhances cabin crew performance through continuous on-board monitoring, checks, and the provision of constructive support, motivation, coaching, and guidance. Conducts performance evaluations against key performance indicators (KPIs) and delivers timely feedback to foster efficiency and professional growth.
• Ensures rigorous compliance with established cabin crew grooming and appearance standards, aligning with company policies and upholding the airline's professional image.
• Develops and implements initiatives aimed at enhancing employee engagement and fostering effective communication channels within the cabin crew community.
• Prioritizes and manages the welfare of cabin crew members, ensuring their needs are adequately addressed and providing access to essential support resources.
• Collaborates with Human Resources on the selection and recruitment processes for cabin crew and Cabin Supervisors, including facilitating inter-hub crew mobility as business needs dictate.
• Supports Crew Planning & Control teams in strategic manpower planning and utilization, ensuring alignment with operational requirements and regulatory compliance within the hub. Provides expert advice on cost-effective manpower allocation to achieve company objectives for cost reduction.
• Engages with diverse internal stakeholders including HR, Uniform, IT, Training, and Inflight Services to ensure objective evaluation and validation of crew member assessments. Utilizes comprehensive reports and inputs to inform decisions on promotions, dismissals, conduct, grooming, uniform, welfare, grievances, disciplinary actions, incentives, and payments, following consultation with the Head of Cabin Crew Operations.
• Continuously evaluates current practices to identify opportunities for reducing operating costs, maximizing on-board sales, and enhancing overall customer satisfaction. Implements proactive corrective measures to boost productivity and elevate the passenger experience.
• Collaborates closely with Training and Scheduling teams to identify performance gaps and implement robust development plans. Ensures mandatory, safety, and soft-skills training programs are effectively delivered by instructors and meticulously adhered to by all cabin crew members.
• Cooperates with Safety and Security departments to monitor the implementation and adherence of cabin crew to relevant safety and security manuals. Identifies safety trends, proposes corrective measures, and oversees their implementation in consultation with the Head of Cabin Crew Operations.
• Works in close coordination with internal stakeholders to implement and rigorously monitor cabin services operating and safety procedures, ensuring consistent conformity across the assigned hub in line with regulatory requirements, company objectives, and corporate image.
• Partners with Inflight Services to ensure cabin appearance and in-flight products consistently meet approved quality standards and uphold the corporate image. Reports any deficiencies for immediate corrective action and supports the monitoring of Service Level Agreement (SLA) compliance for catering, uniforms, and in-flight products.
• Manages all quality assurance and internal/external audit requirements, conducting regular on-board checks and audits to mitigate cash and item shortages, reduce customer complaints, and ensure seamless operational workflow. Investigates and reports incidents, accidents, and industrial injuries involving cabin crew, passengers, or aircraft equipment, implementing preventative measures to preclude recurrence.
• Stays abreast of all regulatory changes impacting cabin operations and ensures the team is comprehensively updated and trained accordingly.
• Provides strategic direction, coaching, and mentorship to team members, fostering their career and professional development.
• Cultivates a positive and conducive working environment that promotes a performance-driven, engaged, and highly committed team culture.
• Effectively manages all people management responsibilities in strict accordance with company procedures, overseeing and optimizing the performance of assigned teams.

Qualifications and Experience

Academic Qualifications

• A Diploma or Higher Secondary Certificate is acceptable, provided it is complemented by extensive, relevant function-related experience.
• A Bachelor's degree in Travel, Tourism, or a related field is preferred.

Work Experience

• A minimum of 10 years of progressive experience within the airline industry, specifically in Cabin Services.
• At least 4 years of this experience must be in a Senior/Supervisor (on-board) role, demonstrating proven supervisory or team leadership capabilities.

Preference will be extended to Saudi National candidates.