Cabin Crew Open Day - Beirut, Lebanon

Special Note: This vacancy is for an OPEN DAY to be held in Beirut, Lebanon. Interested candidates are encouraged to apply online. Shortlisted candidates will receive an invitation email with details of the venue, time, and date 2–3 days before the OPEN DAY.

Job Purpose

The Cabin Crew member acts as Air Arabia’s ambassador, striving to achieve customer loyalty and promote a positive corporate image by enhancing the overall customer experience. He/She provides excellent customer service to all passengers while ensuring their safety and comfort throughout the complete flight cycle. He/She must be ready and fit to operate, ensuring productivity aligns with established measures and the company’s policies and procedures.

Key Responsibilities

Conduct: Ensures timely attendance, proper grooming, fitness, and legality for assigned flights. Attends briefings to ensure acknowledgement of flight details, distribution of roles, targets, and security checks.
Safety Measures: Instructs passengers on safety procedures, ensuring their safety and comfort. Identifies safety and security risks, partnering with the Cabin Supervisor to take remedial action. Administers first aid to passengers when necessary. Informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions promptly.
Customer Service: Welcomes passengers and assists with boarding formalities. Enters necessary data into the aircraft logbook according to Air Arabia and GCAA/CAA procedures. Provides excellent customer service by attending to individual pre-bookings, requests, and needs. Identifies and assists passengers experiencing stress or difficulties. Contributes to maximizing on-board revenue and the "Charity Cloud" program by promoting on-board meals, products, and charity services, achieving individual and team targets. Ensures proper and secure handling of cash and credit card payments.
Crosschecking and Reports: Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, and catering equipment. Reports any deficiencies to the Cabin Supervisor and/or Captain. Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty-free products are provided. Ensures orderly handover/takeover of the cabin to/from catering, cleaning, and maintenance staff. Carries out post-flight briefing and assessment reports, providing objective evaluation of the Cabin Supervisor and reporting any problems or discrepancies. Accounts to the Cabin Supervisor for the conduct of passengers and carries out the duties of Cabin Supervisor when designated. Maintains professional and safety knowledge by attending recurrent trainings, emergency procedures trainings, and educational workshops. Contributes to team effort by accomplishing related results and achieving allocated sales targets.

Important Requirements

Age: Between 20 to 33 years.
Minimum Height: 160 cm (Female), 170 cm (Male).
Weight: In proportion to Age and Height.
Clear skin with no visible marks or tattoos while wearing the cabin crew uniform.
Medically/Physically fit to perform Cabin Crew duties.
Ability to swim with the aid of a flotation device.

Qualifications

Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is a plus.
Training in First Aid, Safety, and Emergency Procedures is an added value.
Fit to fly with good general health and no serious medical conditions or chronic diseases.
Proficient in Microsoft Office.
Must be fluent in written and spoken English.

Work Experience

Fresh graduates are encouraged to apply.
Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/Hospitality industries is an added value.
Active cabin crew license is an advantage.
Capable of working in a shift pattern and for extended working hours.
Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.