Air Arabia Cabin Crew Recruitment - Bratislava, Slovakia
Air Arabia is conducting a recruitment drive in Bratislava, Slovakia. Interested candidates are encouraged to apply online. Shortlisted candidates will receive an invitation email with details of the venue, time, and date approximately 2-3 days before the assessment.
Job Purpose
The Cabin Crew member acts as an ambassador for Air Arabia. He/She strives to achieve customer loyalty and promote a positive corporate image through enhancing the overall customer experience. The Cabin Crew member provides excellent customer service to all passengers while ensuring their safety and comfort throughout the entire flight cycle. The Cabin Crew member must be ready and fit to operate, ensuring productivity aligns with established measures and the company's policies and procedures.
Key Responsibilities
Conduct:
- Ensures timely attendance, proper grooming, fitness, and legality for assigned flights.
- Attends briefings to acknowledge flight details, distribution of roles, targets, and security checks.
Safety Measures:
- Instructs passengers on safety procedures, ensuring their safety and comfort.
- Identifies safety and security risks and collaborates with the Cabin Supervisor to take corrective actions.
- Administers first aid to passengers when necessary.
- Informs the Cabin Supervisor, Flight Crew, and Captain promptly of any irregularities or malfunctions.
Customer Service:
- Welcomes passengers and assists with boarding formalities, entering necessary data into the aircraft logbook.
- Provides excellent customer service by attending to individual pre-bookings, requests, and needs.
- Identifies and assists passengers experiencing stress or difficulties.
- Contributes to maximizing on-board revenue and the "Charity Cloud" program by promoting on-board meals, products, and charity services.
- Ensures proper and secure handling of cash and credit card payments.
Crosschecking and Reports:
- Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, and catering equipment; reports any deficiencies.
- Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided.
- Ensures orderly handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Carries out post-flight briefings and assessment reports, providing objective evaluations of the Cabin Supervisor and reporting any flight problems or discrepancies.
- Accounts to the Cabin Supervisor for passenger conduct and carries out the duties of ‘Cabin Supervisor’ when designated.
- Maintains professional and safety knowledge by attending recurrent trainings, emergency procedures trainings, and educational workshops.
- Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
Important Requirements
- Age: Between 20 to 30 years.
- Minimum Height: 160 cm (Female), 168 cm (Male).
- Weight: Proportional to age and height.
- Clear skin with no visible marks or tattoos while wearing the cabin crew uniform.
- Medically/Physically fit to perform Cabin Crew duties.
- Ability to swim with the aid of a flotation device.
Qualifications
- Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is a plus.
- Training in First Aid, Safety, and Emergency Procedures is an added value.
- Fit to fly with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Must be fluent in written and spoken English.
Work Experience
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/Hospitality industries is an added advantage.
- An active cabin crew license is an advantage.
- Capable of working in shifts and for extended working hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.