Air Arabia | Flight Attendant

Cabin Crew Position - [Airline Name]

Job Purpose:

The Cabin Crew member acts as the airline's ambassador, striving to achieve customer loyalty and promote a positive corporate image. This is achieved by enhancing the overall passenger experience and providing excellent customer service throughout the complete flight cycle, while ensuring passenger safety and comfort. Cabin Crew members must maintain fitness and readiness for operation, ensuring productivity aligns with established measures and company policies.

Key Responsibilities:

Conduct:

• Ensure timely attendance, proper grooming, fitness, and adherence to legal requirements for assigned flights.
• Attend pre-flight briefings to acknowledge flight details, roles, targets, security checks, boarding procedures, etc.

Safety Measures:

• Instruct passengers on safety procedures, ensuring their safety and comfort at all times.
• Identify potential safety and security risks and collaborate with the Cabin Supervisor to take corrective action according to Standard Operating Procedures (SOPs).
• Administer first aid to passengers as needed.
• Promptly inform the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.

Customer Service:

• Welcome passengers and assist with boarding formalities, entering necessary data into the aircraft logbook as per Airline and Civil Aviation Authority procedures.
• Provide consistent, exceptional customer service by attending to passengers' individual pre-bookings, requests, and needs.
• Identify and assist passengers experiencing stress or difficulties according to procedures outlined in the Operations Manual and other relevant instructions.
• Contribute to maximizing on-board revenue and the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, achieving individual and team targets.
• Ensure proper and secure handling of cash and credit card payments received for individual sales and donations managed by the Cabin Crew member.

Crosschecking and Reporting:

• Conduct pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified items prior to take-off. Report any deficiencies to the Cabin Supervisor and/or Captain as appropriate.
• Assist in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided before departure.
• Ensure orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
• Conduct post-flight briefing and assessment reports as per established policies and procedures. Provide an objective evaluation of the Cabin Supervisor, report any problems or discrepancies during the flight, and close and seal duty-free containers.
• Account to the Cabin Supervisor for passenger conduct. Fulfill the duties of the "Cabin Supervisor" when designated as such by the Captain.
• Maintain professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, educational workshops, and by ensuring a current license.
• Contribute to the team effort by accomplishing related results and achieving allocated sales targets and objectives.

Experience, Qualifications, and Requirements:

• Minimum Age: 18 years
• Maximum Age:
  • Cabin Crew: 28 Years
  • Lead Cabin Crew: 36 Years
• Attested SSC (copy of mark sheet & copy of certificate) / O-Level - Equivalency Certificate Copy attestation
• Attested HSC (copy of mark sheet & copy of certificate) / A-Level - Equivalency Certificate Copy attestation
• Valid CNIC & Passport
• Fluency in English (written and spoken)
• Fluency in other languages is a plus
• Minimum Height: 160 cm (Female), 168 cm (Male)
• Weight: To be in proportion to age and height
• Clear skin with no marks or tattoos that would be visible while wearing the cabin crew uniform
• Medically/Physically fit to perform Cabin Crew duties
• Fresh candidates can apply for the Cabin Crew position.
• Only experienced Cabin Crew can apply for the Lead Cabin Crew position.

Required Documents:

• Resume
• Attested Matriculation and Intermediate Marksheet & Certificate from respective board
• Updated CNIC
• Updated Passport

Guideline for Assessment Day:

Note: Any candidates can attend the open house without an invite.