Air Arabia | Flight Attendant

Cabin Crew / Flight Attendant - Belgrade Recruitment Drive

Overview

The Cabin Crew member serves as a dedicated ambassador, essential to promoting a positive corporate image and cultivating customer loyalty by consistently enhancing the overall passenger experience. This role is paramount in delivering exceptional customer service while ensuring the safety and comfort of all passengers throughout every stage of the flight. A Cabin Crew member is expected to maintain readiness and fitness for operations, ensuring productivity aligns with established standards and company policies and procedures.

Special Recruitment Drive

Please note that this vacancy is part of a specific recruitment drive scheduled to take place in Belgrade, Serbia. Interested candidates are encouraged to apply online. Shortlisted applicants will receive an invitation email containing detailed information regarding the venue, time, and date of the assessment, typically sent 2 to 3 days prior to the assessment date.

Key Responsibilities

The successful candidate will undertake a range of crucial duties, including:

Operational Readiness:

1. Ensuring punctual attendance, impeccable grooming, personal fitness, and legal compliance for assigned flights. Participating actively in pre-flight briefings to stay informed on flight details, role distribution, targets, security protocols, and boarding procedures.

Safety & Security:

1. Instructing passengers comprehensively on safety procedures to guarantee their well-being and comfort throughout the flight.
2. Proactively identifying potential safety and security risks and collaborating with the Cabin Supervisor to implement corrective actions in accordance with Standard Operating Procedures (SOPs).
3. Administering first aid to passengers as required.
4. Promptly reporting any irregularities or equipment malfunctions to the Cabin Supervisor, Flight Crew, or Captain.

Passenger Service:

1. Providing a warm welcome to passengers and assisting them with boarding formalities.
2. Delivering continuous, excellent customer service by addressing individual pre-bookings, requests, and specific needs.
3. Identifying and providing support to passengers experiencing stress or difficulties, adhering to procedures outlined in the Operations Manual and relevant instructions.

Onboard Sales & Revenue:

1. Contributing to maximizing onboard revenue and supporting initiatives like the "Charity Cloud" program through effective promotion of onboard meals, products, and charitable services, striving to achieve individual and team sales targets.
2. Ensuring the proper and secure handling of cash and credit card payments for sales and donations.

Flight Operations Support:

1. Conducting thorough pre-flight checks to verify the availability of necessary supplies, emergency equipment, catering supplies, and other specified items before departure. Reporting any deficiencies to the Cabin Supervisor and/or Captain.
2. Assisting in overseeing the thorough cleaning of the aircraft cabin during transit stops and ensuring adequate re-catering and duty-free stock levels are maintained before subsequent flights.
3. Ensuring an orderly and complete handover or takeover process for the cabin with catering, cleaning, and maintenance personnel.
4. Completing post-flight briefings and assessment reports, including providing objective evaluations of the Cabin Supervisor, reporting flight discrepancies, and managing the closure and sealing of duty-free containers.
5. Assuming the duties of Cabin Supervisor when designated by the Captain.

Professional Development:

1. Maintaining required professional and safety knowledge and skills by participating in recurrent training, emergency procedures training, and educational workshops, and ensuring the validity of the cabin crew license.
2. Contributing to team goals by achieving assigned sales targets and objectives.

Candidate Requirements

Eligibility:

• Age between 20 to 30 years.
• Minimum height of 160 cm for females and 168 cm for males.
• Weight proportionate to age and height.
• Clear skin free from visible marks or tattoos when wearing the cabin crew uniform.
• Medically and physically fit to perform the duties of a Cabin Crew member.
• Ability to swim with the aid of a flotation device.

Qualifications:

• A Diploma or Higher Secondary Certificate is required; a diploma in Travel or Tourism is considered advantageous.
• Training or certification in First Aid, Safety, and Emergency Procedures is a valuable asset.
• Must be fit to fly, possess good general health, and have no serious medical conditions or chronic diseases.
• Proficiency in Microsoft Office applications is necessary.
• Fluency in both written and spoken English is essential.

Work Experience:

• Applications from fresh graduates are welcome.
• Prior experience as cabin crew or in a customer service role within the Airlines, Aviation, or Hospitality sectors is advantageous.
• Holding an active cabin crew license is a significant advantage.
• Ability to work effectively in a shift pattern and for extended working hours is required.
• Must demonstrate high levels of flexibility and adaptability to manage frequent changes and demanding schedules.
• Proven ability to contribute to team efforts and successfully meet established policies, procedures, and Key Performance Indicators (KPIs).