Cabin Crew - Air Arabia
This position is part of a recruitment drive being held in Belgrade, Serbia. Interested candidates are encouraged to apply online. Shortlisted candidates will receive an invitation email with details of the venue, time, and date of the assessment 2-3 days prior to the assessment date.
Job Purpose
The Cabin Crew member serves as Air Arabia's ambassador, striving to cultivate customer loyalty and promote a positive corporate image. This is achieved by enhancing the overall customer experience, providing excellent customer service to all passengers, and ensuring their safety and comfort throughout the flight cycle. The candidate must be prepared and fit to operate efficiently, ensuring productivity aligns with established measures and company policies and procedures.
Key Result Responsibilities
Conduct
- Ensures timely attendance, adherence to grooming standards, personal fitness, and legal compliance for assigned flights.
- Attends briefing sessions to acknowledge flight details, understand role distribution, targets, security checks, boarding procedures, etc.
Safety Measures
- Instructs passengers on safety procedures, ensuring their safety and comfort at all times.
- Identifies potential safety and security risks and collaborates with the Cabin Supervisor to take corrective action according to established Standard Operating Procedures (SOPs).
- Administers first aid to passengers as needed.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
Customer Service
- Welcomes passengers and assists with boarding formalities, accurately entering necessary data into the aircraft logbook as per Air Arabia and GCAA/CAA procedures.
- Provides consistently excellent customer service to passengers, addressing their individual pre-bookings, requests, and needs.
- Identifies and assists passengers experiencing stress or difficulties according to company policies and procedures outlined in the Operations Manual and other relevant instructions.
- Contributes to maximizing onboard revenue and promoting the "Charity Cloud" program by efficiently promoting onboard meals, products, and charity services. This includes achieving individual and team sales targets.
- Ensures proper and secure handling of cash and credit card payments received for individual sales and donations.
Crosschecking and Reports
- Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other necessary equipment prior to takeoff. Reports any deficiencies to the Cabin Supervisor and/or Captain as appropriate.
- Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided before flying.
- Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Completes post-flight briefing and assessment reports as per company policies and procedures. This includes providing objective evaluations of the Cabin Supervisor, reporting any problems or discrepancies on the flight, and closing and sealing duty-free containers.
- Reports on passenger conduct to the Cabin Supervisor and fulfills the duties of "Cabin Supervisor" when designated by the Captain.
- Maintains professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, educational workshops, and ensuring a current license.
- Contributes to team efforts by achieving allocated sales targets and objectives.
Important Requirements
- Age: Between 20 to 30 years
- Minimum Height: 160 cm (Female), 168 cm (Male)
- Weight: Proportionate to Age and Height
- Clear skin with no visible marks or tattoos while wearing the cabin crew uniform
- Medically/Physically fit to perform Cabin Crew duties
- Ability to swim with the aid of a flotation device
Qualifications (Academic, Training, Languages)
- Diploma or Higher Secondary Certificate is acceptable. A diploma in Travel/Tourism is a plus.
- Training in First Aid, Safety, and Emergency Procedures is an added value.
- Fit to fly, with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Language: Must be fluent in written and spoken English.
Work Experience
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality industries is considered an added value.
- Active cabin crew license is an advantage.
- Capable of working in a shift pattern and for extended working hours.
- Shows high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against company policies, procedures, and set KPIs.