Air Arabia | Flight Attendant

Cabin Crew - Become an Ambassador of the Skies

We are seeking passionate individuals to join our team as Cabin Crew, representing our airline as ambassadors of exceptional customer service and safety. As a key member of the in-flight team, you will play a vital role in ensuring the comfort, well-being, and security of our valued passengers throughout their journey.

Your Responsibilities Will Include:

Safety and Security:

• Providing clear and concise safety demonstrations to passengers, ensuring their understanding and adherence to safety regulations.
• Proactively identifying and mitigating potential safety and security risks in the cabin, collaborating with the Cabin Supervisor and following standard operating procedures.
• Administering first aid to passengers when necessary, responding calmly and efficiently in emergency situations.
• Promptly reporting any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and Captain as appropriate.

Exceptional Customer Service:

• Extending a warm welcome to passengers upon boarding, assisting with their belongings, and ensuring a smooth and efficient boarding process.
• Attentively responding to individual passenger needs and requests, exceeding expectations in delivering personalized service.
• Skillfully handling passengers experiencing stress or difficulties, adhering to established policies and procedures outlined in the Operations Manual.
• Driving onboard revenue and supporting charitable initiatives by promoting onboard meals, products, and charity services, achieving individual and team targets.
• Ensuring accurate and secure handling of cash and credit card payments for onboard sales and donations.

Pre-Flight and Post-Flight Procedures:

• Conducting thorough pre-flight checks to verify sufficient supplies, emergency equipment, catering equipment, and other specified items, reporting any deficiencies to the Cabin Supervisor and/or Captain.
• Assisting with ensuring the aircraft cabin is meticulously cleaned at transit stations, with adequate re-catering and duty-free products stocked before departure.
• Overseeing the orderly handover and takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
• Completing post-flight briefing and assessment reports following established procedures, including an objective evaluation of the Cabin Supervisor, reporting any in-flight issues, and securing duty-free containers.
• Providing detailed reports to the Cabin Supervisor regarding passenger conduct, assuming the responsibilities of the Cabin Supervisor when designated by the Captain.

Professional Development:

• Maintaining up-to-date professional and safety knowledge by attending recurrent training sessions, emergency procedures drills, and educational workshops, ensuring a current license.
• Actively contributing to a positive and collaborative team environment, working together to achieve shared goals and allocated sales targets.

Qualifications & Requirements:

• Minimum Age: 18 years
• Maximum Age: 28 years for Cabin Crew, 36 years for Lead Cabin Crew
• Minimum Education: Attested copies of SSC/O-Level and HSC/A-Level certificates (or equivalent)
• Valid CNIC and Passport
• Fluent in English (written and spoken); fluency in other languages is advantageous
• Minimum Height: 160cm (Female), 168cm (Male)
• Weight: Proportionate to age and height
• Clear skin with no visible tattoos or marks while wearing the cabin crew uniform
• Medically and physically fit to perform Cabin Crew duties

Experience:

• Fresh candidates are welcome to apply for Cabin Crew positions.
• Only experienced Cabin Crew members are eligible to apply for the Lead Cabin Crew position.

Documents Required for Application:

• Resume
• Attested copies of Matriculation and Intermediate Marksheets & Certificates from the respective boards
• Updated CNIC
• Updated Passport

Assessment Day Guidelines:

Please adhere to the following dress code guidelines for the assessment day:

Note: Candidates are welcome to attend the open house without an invitation.