Air Arabia | Flight Attendant

Embark on a Rewarding Career as a Brand Ambassador in the Sky

As a Cabin Crew member, you will serve as the face of the airline, striving to cultivate passenger loyalty and project a positive corporate image. Your commitment to providing exceptional customer service while ensuring the safety and comfort of passengers throughout every flight will be paramount. Maintaining a professional demeanor and adhering to company policies and procedures are essential for success in this role.

Key Responsibilities:

Safety and Security:

• Prioritize passenger safety by delivering clear and concise instructions on safety procedures.
• Proactively identify potential safety and security risks, collaborating with the Cabin Supervisor to implement appropriate solutions according to Standard Operating Procedures (SOPs).
• Be prepared to administer first aid to passengers when necessary.
• Maintain open communication with the Cabin Supervisor, Flight Crew, and Captain, promptly reporting any irregularities or malfunctions.

Customer Service Excellence:

• Extend a warm welcome to passengers, assisting them with boarding formalities and meticulously completing aircraft logbook entries in accordance with airline and Civil Aviation Authority procedures.
• Anticipate and respond to individual passenger needs, ensuring a consistently exceptional travel experience.
• Employ empathy and adhere to established policies and procedures when assisting passengers who may be experiencing stress or difficulties.
• Contribute to onboard revenue generation and support the "Charity Cloud" program by enthusiastically promoting meals, products, and charitable initiatives, striving to achieve individual and team targets.
• Demonstrate accountability and accuracy when handling cash and credit card transactions for onboard sales and donations.

Operational Efficiency:

• Conduct thorough pre-flight checks to guarantee sufficient supplies, including emergency equipment, catering provisions, and other specified items. Report any deficiencies to the Cabin Supervisor and/or Captain.
• Contribute to a pristine cabin environment by assisting with cleaning procedures at transit stations and ensuring adequate restocking of catering and duty-free products.
• Facilitate seamless handovers with catering, cleaning, and maintenance staff, ensuring a smooth transition between phases of service.
• Complete comprehensive post-flight briefing and assessment reports, providing objective evaluations of the Cabin Supervisor's performance, documenting any issues encountered during the flight, and ensuring the secure closure of duty-free containers.
• Exhibit accountability for passenger conduct and seamlessly assume the responsibilities of the Cabin Supervisor when designated by the Captain.
• Maintain peak professional and safety knowledge by actively participating in recurrent training, emergency procedures drills, educational workshops, and license renewal requirements.
• Embrace a collaborative team spirit, working effectively to achieve shared goals, sales targets, and objectives.

Qualifications:

• Minimum Age: 18 years
• Maximum Age:
  • Cabin Crew: 28 years
  • Lead Cabin Crew: 36 years
• Minimum Education:
  • Attested Secondary School Certificate (SSC) or O-Level equivalent
  • Attested Higher Secondary School Certificate (HSC) or A-Level equivalent
• Valid CNIC and Passport
• Fluency in English (written and spoken)
• Fluency in additional languages is advantageous
• Minimum Height: 160cm (Female), 168cm (Male)
• Weight proportionate to age and height
• Clear skin free of visible tattoos or marks when wearing the cabin crew uniform
• Excellent physical health and fitness to perform Cabin Crew duties
• Prior Cabin Crew experience is required for the Lead Cabin Crew position

Document Requirements:

• Resume
• Attested Matriculation and Intermediate Marksheet & Certificate from the respective board
• Updated CNIC
• Updated Passport

Assessment Day Guidelines:

Join our team and embark on a fulfilling career that combines your passion for service with the excitement of aviation.