To ensure that Cabin Crew training programs are in accordance with company approved standards and as per the respective Civil Aviation Authority (PCAA) set measures and regulations. In addition, to ensure that all Cabin Crew training programs are planned, delivered and implemented within the required timelines and as per the approved standards. Ensuring conformity in delivery of training whilst promoting the company’s culture and corporate image.
Oversees the Cabin Crew compliance with regulatory requirements for all applicable training and checks; ensures all training courses are planned, delivered and updated in line with company standards and regulations.
1. Plans and delivers training programs to meet business and operational needs as well as approved safety and quality standards in accordance with the Fly Jinnah requirements , ensuring corrective action is taken on Cabin Crew default.
2. Ensures the Cabin Security (Safety) Procedures (Procedure) Manual (CSPM) is regularly updated in coordination with Air Arabia Training team, is communicated to Cabin Crew and included in the training courses to ensure abidance by regulations and procedures set by the (PCAA) and other related entities.
3. Ensures that documentations related to Cabin crew (Manuals and Forms) are regularly updated in coordination with Air Arabia Training team, & communicated to Cabin Crew and included in the training courses to ensure abidance by regulations and procedures set by the (PCAA) and other related entities
4. Coordinates with Cabin Crew operations & other stakeholders to identify and evaluate training needs; plans and manages the execution of the corresponding training syllabi.
5. Plan & book all applicable trainings related to cabin crew and supervise the progress of their performance records and generate management reports.
6. Ensures training programs cover both theoretical and practical aspects and includes but not limited to Conduct of Passengers, Firefighting, CPR and First Aid, Safety Procedures, Emergency and Catering Equipment, CRM, Layout of Aircraft types, as well as Security courses.
7. Assists in the evaluation of the Cabin Crew competency and readiness to operate; initiates the License application process & maintains a record of licenses renewal dates to ensure recertification before expiry; maintains records of certificates accordingly.
8. Supports the training team through the internal/external audit requirements and checks, ensures availability, update, and compliance of function-related documents, reports, attendance sheets and records with the approved standards.
9. Assists in creation and updating of questions databank to be used in the Cabin Crew selection exams. Ensures safety and readiness of facilities, equipment, tools as well as tests and results.
10. Supports the new joiners in the Induction Program on the (LMS); provides guidance and replies to enquiries on content as necessary; attends briefing sessions to evaluate Cabin Crew knowledge.
11. On obtaining the required license, operates as Cabin Supervisor as and when required by scheduling; Carries out observational flights as a checker when required.
12. Builds effective relationships both internally and externally with PCAA and regulatory bodies, vendors, and customer airlines.
13. Acts a as a liaison with regulatory authorities, original equipment manufacturers and other external entities relevant to cabin operations.
Minimum 5 years’ experience as a Cabin Crew and 2 years experience handling instructional and training responsibilities.
Experience in planning, designing and delivering of Cabin Crew training courses is a must.
Familiar with PCAA/ rules and regulations pertaining to cabin services, licensing, and working procedures.
Excellent presentation, public speaking & interpersonal skills.
Working knowledge of MS Office – Word, Excel, PowerPoint etc. and database systems.
Fluent in English Language verbal and written